I propose to take Questions Nos. 96 and 98 together.
The cross-border directive allows public patients to access healthcare, which they would have been entitled to access in the public healthcare service in Ireland, in another EU or EEA country. As the Deputy is aware, patients pay upfront for the treatment and are reimbursed upon their return to Ireland. We want to support patients in this way and I do not want them to have additional administrative or any form of burden because of the operation of this scheme.
The HSE is responsible for the operation of the cross-border directive and has a dedicated office for that purpose. There has been continued growth in use of the scheme. The HSE tells me that this has placed additional demands on the HSE cross-border directive, CBD, office and given rise to a build-up of applications. The increased activity is evidenced by the number of treatments reimbursed increasing by approximately 75% between 2020 and 2024.
Nevertheless, it is important this service operates in a responsive way and that reimbursement applications are processed within a reasonable timeframe. The HSE advises that it usually aims to repay patients within 30 days of receipt of all completed documents. However, the HSE also advises that it is currently processing applications received in mid-January 2026. A six-month delay for reimbursement is absolutely unacceptable. It is not fair to patients to have an additional financial burden placed on them that is occasioned simply because of administrative delay, notwithstanding the increase in applications.
Accordingly, the HSE has advised my Department that additional resources are being assigned to manage this increase in demand with the aim of restoring processing times back to expected and more acceptable levels. I have, however, set the HSE a very specific target of getting back to the 30-day target by the end of 2026. It will need to sort this issue out between now and then and get back to that 30-day target. It is not reasonable to put administrative stress, financial stress or other burdens on people in addition to their healthcare issues.
As the Deputy knows, the reimbursement amount is the cost of the treatment in Ireland or the cost of it abroad, whichever is the lesser. Reimbursement is confined to the costs of the care itself and does not include any additional costs incurred by the patient. This is not the Deputy's question, however. His question is about the timeline, and I hope I have given him some confidence that this will be changed by the HSE.