Gabhaim buíochas leis an Teachta as an gceist seo. As she knows, we in the Department are committed to ensuring that decisions on social welfare applications are of consistently high quality and in accordance with legislative provisions and the general principles of fair procedures and natural justice.
Proportionally, the number of appeals received equates to about 1% of all decisions that are made by the Department. In 2024, the Department reported 3.4 million decisions and the appeals office reviewed 40,684 appeals. In 2025, the Department made almost 3.6 million decisions. The number of appeals received was lower at 39,642.
We have worked hard to improve the appeals service. In 2025, a total of 51,638 appeals were finalised. Of these, 24% were revised by the scheme area of the Department without having to be considered by an appeals officer. This means that the decision was revised at the earliest part of the review or appeals process. Some 21% were allowed or partially allowed by an appeals officer and 46% were disallowed. The remaining appeals cases were withdrawn.
It is important to note that where an appeal is allowed or partially allowed or a decision is reversed, this does not necessarily indicate that the original decision was incorrect. In many cases, an appellant submits additional information or evidence during the review or appeals process that was not available to the deciding officer. That is where I am going to focus. I will focus on getting that information and encouraging the provision of that information at the beginning.
I thank the appeals office, which is doing extraordinary work at the moment. It significantly reduced the number of appeals awaiting decision in 2025. Appeals on hand reduced from 21,629 at the beginning of 2025 to 9,633 at the end of the year, which was a 55% reduction. That movement has continued throughout 2026. At the end of June, we had 6,695.
The waiting list for domiciliary care allowance appeals is just over nine weeks at the moment. We are at all times focused on bringing that down.