Robert Troy
Question:219. Deputy Robert Troy asked the Minister for Social Protection the measures that have been taken to address an issue (details supplied). [24564/24]
View answerThursday, 30 May 2024
Questions (219)
Written answers
My Department is committed to providing a quality service to all its customers and understands the many pressures faced by people. The Department always seeks to ensure that claims and reviews are processed quickly and efficiently.
I wish to reassure the Deputy that claim processing is kept under active review, with all possible steps taken to improve processing times.? This includes prioritising applications from people in urgent situations, or those who may not already be in receipt of a payment from my Department.
In considering a request for a rate review for DA, evidence must be provided in respect of a customer's means. This evidence includes income and assets from various sources, with specific disregards and assessments. Delays occur where a person does not provide all the information required to correctly assess a person's means.
Where someone is experiencing financial difficulties, they can also contact their local Intreo Centre, as they may be eligible for a payment under the Supplementary Welfare Allowance scheme.
Without specific customer details in the case referenced, a comprehensive response cannot be provided to address this person’s means enquiry or the reason for any potential delay in a rate review.
If the Deputy wishes to provide the details, my officials can examine this case without delay.
I trust this clarifies the matter for the Deputy.