Dáil Éireann Debate, Tuesday - 9 July 2024
386. Deputy Holly Cairns asked the Minister for Tourism, Culture, Arts, Gaeltacht, Sport and Media to provide the number and detail of the public helplines operated by her Department; whether calls are recorded on each helpline; and if not, whether she would consider recording calls for transparency and training purposes. [30003/24]
View answerI wish to confirm for the Deputy that my Department does not operate any public helplines for citizens engaging with my Department. My Department's officials engage with citizens through email and direct phone contact as required. There is also a dedicated customer service mailbox which facilitates the routing of queries to the relevant officials for direct response.
