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Dáil Éireann Debate, Tuesday - 9 July 2024

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Tuesday, 9 July 2024

Questions (835)

Holly Cairns

Question:

835. Deputy Holly Cairns asked the Minister for Further and Higher Education, Research, Innovation and Science to provide the number and detail of the public helplines operated by his Department; whether calls are recorded on each helpline; and if not, whether he would consider recording calls for transparency and training purposes. [29995/24]

Written answers

Minister for Further and Higher Education, Research, Innovation and Science

The key public helplines operated by my Department are 01- 889 2448/2442. Calls are not recorded and recording is not currently under consideration at this time. The customer service is kept under constant review and adapted to meet needs.

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