The Residential Tenancies Acts 2004 to 2024 regulate the landlord-tenant relationship in the rented residential sector and sets out the rights and obligations of landlords and tenants. The Residential Tenancies Board (RTB) was established as an independent statutory body under the Acts to operate a national tenancy registration system and to facilitate the resolution of disputes between landlords and tenants.
All of the RTB's mediators, adjudicators and tribunal members have independent decision-making powers, in the same way as judges have in the courts. Due to the quasi-judicial role of the RTB, it would be inappropriate for me, as Minister or my Department to comment on, or to interfere in, the specifics of any case.
Where there is a question as to the validity of a Notice of Termination, a dispute may be referred to the RTB under Part 6 of the Acts - please see www.rtb.ie for information on the RTB's dispute resolution service.
Complaints directly relating to the quality of the service provided by the RTB should be made in writing (email or letter) to its Quality Customer Service Officer (QCSO). The QCSO can be contacted by email at customer.service@rtb.ie or by letter addressed to the Quality Customer Service Officer, Residential Tenancies Board, PO Box 47, Clonakilty, County Cork.
Full details of the RTB’s complaints procedure is outlined in their Customer Charter and is available to download from their website at:
www.rtb.ie/about-rtb/governance/customer-charter .
