The HSE Urgent and Emergency Care Plan Operational Plan 2025-2026 (UEC Plan) presents a comprehensive framework designed to promote collaboration and integration across the healthcare system. Central to this plan are the national priorities and actions, which are divided into two categories:
National Priorities• : Universal actions and priorities, focused on achieving operational excellence, optimising resources, and reducing delayed transfers of care (DTOC) nationally.
Operational Actions: • Specific and detailed actions designed to support and enable regions in meeting UEC KPI targets.
The delivery of UEC Plan is being measured against the following four KPIs:
Trolleys• : The Average Monthly Trolley Count at 8am 280
DTOC• : Total number of Delayed Transfers of Care (DTOC) 300
24hr PET• ( 75 Years) < 24hrs; 99%
24hr PET • (All Attendees) <24hrs; 97%
Delayed Transfers of Care are categorised as follows:
• Type A Home Support Service: awaiting access to home support services.
• Type B Residential Care Support: awaiting access to residential care support.
• Type C Access to Rehabilitation: awaiting access to rehabilitation services.
• Type D Complex Clinical Need: patient with complex clinical needs awaiting access to specific services
• Type E Homelessness/Housing Support/Adjustment: homeless patient, patient requiring home adaptions or patient awaiting access to Supported Living / housing with care.
• Type F Legal Complexity/Ward of Court: patient is a refugee or asylum seeker and needs specific placement or there is a legal complexity associated with the patient, or they are a Ward of Court.
• Type G Non-compliance/Cooperation with Process: patient/family refusing to co-operate with care detailed in discharge plan or with NHSS process. Homeless patient refusing to leave the hospital.
The UEC Plan sets out the integrated governance and oversight framework for UEC which fully aligns to the HSE’s formal governance structure (IHA, Region, CEO, Board, Minster). This framework aims to enhance accountability, streamline decision-making, and ensure that UEC activities progress effectively while meeting KPI performance targets. DTOC are reported and monitored daily as part of the UEC Governance and Oversight Framework.
Progress on UEC activity and performance is reported according to the agreed schedule as follows:
• Daily UEC situational analysis reports to the UEC Oversight Group and the DoH, covering acute ED demand, and general acute and critical care bed demand and availability.
• UEC reports providing updates on UEC Plan actions and comparisons of current activity and performance to previous weeks and years at both national and site levels.
• The Monthly National Performance Report (NPR) and Regional Performance Reports (RPRs) providing updates on regional performance, including performance against regional UEC targets to the SLT, CEO, Board and Health Minister.
• Quarterly Red, Amber, Green (RAG) reports submitted by the Health Regions to the National HSE UEC Oversight Group, providing status updates on the implementation of national priorities and 2025 operational actions.
• The Management Data Report (MDR) from the HSE reports on activity, including DTOC, with respect to the National Service Plan.