I propose to take Questions Nos. 392, 396 and 404 together.
As Minister for Finance, it would not be appropriate for me to comment on, or intervene in, individual cases.
In relation to the general points raised, it should be noted that creditors have the general right to assign, or sell the benefits and rights, under a credit agreement to another creditor.
When a creditor's benefits under a credit agreement are sold to another entity, the debtor's obligations and rights do not change. The terms of the agreement at the time of the assignment remain in place.
The entity which acquires the legal rights of a creditor under a credit contract with a consumer, or which services such an agreement, is within the regulatory remit of the Central Bank of Ireland. Accordingly, the Central Bank's consumer protection codes, including the Code of Conduct on Mortgage Arrears, continue to apply in the same way.
If a consumer is not satisfied with the way a regulated firm is dealing with them, or if the firm is not complying with regulatory requirements, the consumer should make a formal complaint directly to the regulated firm.
If the consumer remains unsatisfied, they can then refer the complaint to the Financial Services and Pensions Ombudsman (FSPO).