Dáil Éireann Debate, Wednesday - 21 January 2026
183. Deputy Malcolm Byrne asked the Minister for Social Protection if any website or other platform operated by his Department uses an AI-enabled chatbot; if there are plans to use chatbots; in what circumstances; and if he will make a statement on the matter. [4842/26]
View answerMy Department continues to examine the potential future use of Artificial Intelligence (AI) technologies. None of the websites or platforms operated by my Department currently use AI enabled chatbots. A chatbot service is provided on the MyGovID platform which leverages Azure Cognitive service to handle customer queries based on MyGovID FAQs. This provides the customer with advice in real time on how best to utilise the MyGovID service.
The Office of the Government Chief Information Officer (OGCIO) has responsibility for the gov.ie platform, used across all government departments and any adoption of AI technologies.
