My Department is committed to ensuring that its web services, operated through the website ireland.ie, are accessible to people with disabilities, including people with visual impairments, in line with the European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 (S.I. No. 358 of 2020), which gives effect to Directive (EU) 2016/2102. Under these Regulations, public sector bodies are required to take the necessary measures to make their websites accessible by making them perceivable, operable, understandable and robust.
In practice, my Department supports and verifies accessibility for Ireland.ie through a combination of independent monitoring, internal testing, and remediation:
Independent monitoring: The National Disability Authority (NDA) is the statutory monitoring body under the Regulations and periodically monitors compliance with the accessibility requirements.
Transparency and feedback: Ireland.ie publishes and maintains an accessibility statement (www.ireland.ie/en/accessibility/) that sets out its current compliance status, identifies known non-accessible content, provides a feedback mechanism for users to report accessibility issues or request information in an alternative format, and links to relevant complaint/redress routes.
Ongoing testing and remediation: The Department acts on issues identified through NDA monitoring and through regular internal, manual accessibility checks of key pages and reusable components. Accessibility is also built into the design and delivery of new website components and features, with Quality Assurance support from the Office of the Government Chief Information Officer (OGCIO).
My Department will continue to address issues identified through NDA monitoring and internal review. In 2026, in addition to ongoing remediation, the Department aims to (i) reduce reliance on non-compliant documents by prioritising accessible HTML pages where possible and progressively addressing legacy documents, and (ii) improve multimedia accessibility through an initiative to provide captions, descriptive transcripts and audio descriptions for embedded videos on Ireland.ie.
Gov.ie platform-level accessibility is led by OGCIO, and my Department continues to support accessibility on this website by ensuring that the content it publishes is accessible. To this end, my Department will review the use of inaccessible documents, as noted by the NDA, with a view to making these accessible or replacing them with accessible HTML pages.
The Passport Service has launched Digital Assist counters at the public offices in the Mount Street and Cork Passport Offices to support applicants who need assistance to make their Passport Online application.