I understand the Deputy has been in contact with my Department and has provided specific applicant details for the matters raised.
I can inform the Deputy that the applicants cited have permission to remain in the State under the Afghan Admission Programme, which is a fee-paying category for the purposes of immigration permission renewal, and they selected the incorrect fee category on their initial application.
The applicants cited will need to submit a new online renewal application and select the following fee paying category: 'I have been granted Permission to Remain based on a letter from the Department of Justice/ Immigration Service Delivery (This option does not apply to applicants with permission letters granted by The International Protection Office)'
Once all of the required documents have been submitted, they will be brought to the payment page to pay the required fee.
If the applicants have any queries relating to their immigration permission or renewal, they can contact the registration office using my Departments Customer Service Portal. The Customer Service Portal can be accessed at the following link: portal.irishimmigration.ie/en/
Details on how to submit a query to the registration office can be found at the following link: www.irishimmigration.ie/registering-your-immigration-permission/submitting-registration-or-renewal-queries/
As an Oireachtas member, you can also request the status of individual immigration cases by e-mail, using the Oireachtas Mail facility at: IMoireachtasmail@justice.ie, which has been specifically established for this purpose. This service enables up to date information on such cases to be obtained without the need to seek information by way of the Parliamentary Question process.