Dáil Éireann Debate, Tuesday - 21 April 2026
315. Deputy Aindrias Moynihan asked the Tánaiste and Minister for Finance the number of complaints received by the Financial Services Ombudsman each year since 2015; the number of these that remain open in April 2026, in tabular form; and if he will make a statement on the matter. [26890/26]
View answerThe Financial Services and Pensions Ombudsman (FSPO) provides an independent, fair, impartial, confidential and free service to consumers to help resolve complaints against financial service providers and pension providers.
The FSPO has advised that for all complaints that closed in 2025, including tracker mortgage complaints, the average time from receipt of complaint to closure, was 8.3 months.
For non-tracker mortgage complaints that closed in 2025, the average time from receipt to closure, was 7 months.
88% of complaints that were closed in 2025 were closed within 12 months.
Certain more complex complaints, including those requiring a formal adjudication take longer to resolve. This reflects the fact that adjudications by the Ombudsman are legally binding.
The table below sets out the FSPO data requested by the Deputy.
|
|
2015 |
2016 |
2017 |
2018 |
2019 |
2020 |
2021 |
2022 |
2023 |
2024 |
2025 |
|
Received |
*Not available |
*Not available |
*Not available |
5,692 |
5,275 |
5,395 |
4,658 |
4,781 |
6,182 |
6,185 |
7,004 |
|
Active |
28 |
24 |
41 |
104 |
203 |
307 |
414 |
515 |
676 |
897 |
2,152 |
* The Financial Services and Pensions Ombudsman was established in 2018. Active complaints were transferred from predecessor organisations (the Financial Services Ombudsman and the Pensions Ombudsman). Data on the numbers of complaints received by these predecessor organisations by year is not available.
