The HSE National Service Plan (NSP) 2026 sets out key performance indicators used to measure and monitor the delivery of the National Ambulance Service (NAS) in line with the HSE Corporate Plan 2025-2027, the Programme for Government and national policy objectives.
Ambulance key performance indicators (KPIs) in the NSP 2026 include:
• % of clinical status 1 PURPLE incidents responded to by a NAS patient-carrying vehicle in 18 minutes and 59 seconds or less
• % of clinical status 1 PURPLE incidents responded to by a Dublin Fire Brigade (DFB) patient-carrying vehicle in 18 minutes and 59 seconds or less
• % of clinical status 1 PURPLE incidents responded to nationally by a patient-carrying vehicle in 18 minutes and 59 seconds or less
• % of PURPLE calls which had a resource allocated within 60 seconds of call start
• % of clinical status 1 RED incidents responded to by a NAS patient carrying vehicle in 18 minutes and 59 seconds or less
• % of clinical status 1 RED incidents responded to by a DFB patient carrying vehicle in 18 minutes and 59 seconds or less
• % of clinical status 1 RED incidents responded to nationally by a patient-carrying vehicle in 18 minutes and 59 seconds or less
• % of RED calls which have a resource allocated within 180 seconds of call start
In addition to the above, the NSP includes indicators measuring the total number of urgent and emergency calls; how many calls resulted in an activation of an ambulance resource; and ambulance resource arrival at scene for each clinical status category.
Performance against indicators is reported monthly through the HSE Management Data Report and National Performance Report and is monitored on an ongoing basis through a comprehensive performance oversight process.