Figures for claims processing are not available on a county by county basis. The national figures for Domiciliary Care Allowance applications registered, awarded, and rejected are shown below. Note that there is a delay between a claim being registered and receiving a decision. Therefore, a claim registered in one year may not be awarded or rejected until the following year.
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2023
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2024
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2025
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|
Claims Registered
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12,290
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13,270
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15,588
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|
Claims Awarded
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8,301
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8,961
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9,696
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|
Claims Rejected
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4,079
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4,554
|
5,167
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The number of appeals decided and the number of appeals which received a successful outcome for Domiciliary Care Allowance are shown below. Note that an appeal can be decided in one of two ways. When the appeal is first received by the Appeals Office, it is sent to the relevant scheme area in the department for a review. If the scheme area decides to issue a revised decision with a positive outcome for the customer then the appeal is successful and the appeal is resolved. If the original decision is upheld by the scheme area, then the appeal is sent back to the Appeals Office for a decision by an Appeals Officer. The Appeals Office can then allow, partially allow, or disallow the appeal.
Note there can be multiple reasons for an appeal, apart from a claim being rejected, such as backdating of a claim. Therefore not all appeals shown here are for rejection of a claim. It is not possible to break down the figures by reason for the appeal. Please also note that the years below refer to the year of the appeal decision which may be different to the year of the initial decision.
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2023
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2024
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2025
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Appeals Decided
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2,028
|
2,299
|
4,102
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|
Appeals with Revised Decision by Scheme Area
|
407
|
832
|
1,475
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|
Appeals Allowed
|
862
|
792
|
1,551
|
|
Appeals Partially Allowed
|
54
|
29
|
16
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