The NTMA have informed me that the terms and conditions that apply to Prize Bonds preclude the Prize Bond Company, the NTMA’s Agent, from acting on an instruction relating to a joint holding unless that instruction is authorised by both holders.
Where one joint holder submits a repayment request without the necessary authorisation from the other holder, the Prize Bond Company is not in a position to act on this instruction as it is not in accordance with the agreed signing arrangements.
The NTMA also inform me that in light of the difficulty that is being experienced by one of the joint holders in this case, the Prize Bond Company will continue to engage with the customer and explore potential avenues to resolve the issue within the constraints that apply.