Joe Neville
Question:175. Deputy Joe Neville asked the Tánaiste and Minister for Finance the average waiting period for claim adjudication by the Financial Services and Public Ombudsman. [66762/26]
View answerTuesday, 22 September 2026
Questions (175)
Written answers
The Financial Services and Pensions Ombudsman (FSPO) provides an independent, fair, impartial, confidential and free service to resolve complaints by consumers about the conduct of a regulated financial service provider.
For all complaints that closed in 2025 the average time from receipt of complaint to closure was 8.3 months.
For non-tracker mortgage complaints that closed in 2025, the average time from receipt to closure, was 7 months.
More complex complaints, including those requiring a formal adjudication, take longer to resolve. This reflects the fact that adjudications by the FSPO are legally binding.
There is engagement by the FSPO with the parties to the complaint during the formal process and around one third of complaints closed in the formal process in 2025, closed without the need for a legally binding decision.
In total, 96% of complaints resolved by the FSPO in 2025 closed without the requirement for a legally binding decision.