Dáil Éireann Debate, Thursday - 27 November 2025
229. Deputy Ken O'Flynn asked the Minister for Transport if his Department has carried out a review of National Driver Licence Service customer service performance in 2024 and 2025, specifically regarding delays in updating applicants on the status of licence-exchange applications; and if he will publish the findings. [66955/25]
View answerUnder the Road Safety Authority Act 2006, the Road Safety Authority (RSA) has statutory responsibility for the National Driver Licence Service.
RSA service delivery is reviewed as part of regular Departmental oversight of the Authority. In relation to driving licence exchange applications, while there are delays in some cases in processing licence exchanges, these are often due to specific issues, including verification response times from the corresponding licensing authority.
