I am informed by the Revenue Commissioners that their governance framework, which is published on its website, is underpinned by an integrated and multilevel process that provides assurance and oversight on governance arrangements. It comprises both internal and external audit and scrutiny functions. Internal assurance oversight is provided primarily through an independent Audit Committee, the Risk Management Committee and the Management Advisory Committee at Assistant Secretary level. External oversight primarily provided by the Comptroller and Auditor General (C&AG), who has a full-time presence in Revenue, and the Oireachtas Public Accounts Committee.
The Revenue Commissioners are established under statute as Ireland’s tax and customs administration and operate within a well-defined governance, accountability and oversight framework. A core principle of that framework is Revenue’s statutory independence in the administration of tax and customs law in individual cases, as provided for in section 101 of the Ministers and Secretaries (Amendment) Act 2011. This independence is essential to the integrity of the tax system and so the provision ensures that neither article 9 of the Revenue Commissioners Order 1923 nor section 9(3) of the Ministers and Secretaries Act 1924, which relate to Ministerial responsibilities and controls, apply to Revenue when performing its functions under tax and customs legislation.
The Chairman of the Revenue Commissioners is the Accounting Officer and the Head of Office under the Public Service Management Act 1997 and is responsible for the system of internal control, risk management and governance. The Chairman provides an annual statement, along with supporting information, confirming the effectiveness of Revenue’s system of internal control and, under the provisions of section 3(7) of the Comptroller and Auditor General (Amendment) Act 1993, presents an audited account of the receipt of revenue of the State collected by Revenue annually. Maintaining the system of internal financial controls is a continuous process and its effectiveness is kept under ongoing review.
Although Revenue has statutory responsibility for performing its functions, its independence does not, extend to the overall administration of taxation and customs systems or Civil Service regulations. In these respects, Revenue formally reports to me, as Minister for Finance, including in relation to progress against corporate priorities and the overarching Statement of Strategy. With that said, section 851A of the Taxes Consolidation Act 1997, which formalises taxpayer confidentiality, means there are only very limited and specific circumstances in which taxpayer information can be shared with my Department or, for example, the Public Accounts Committee or the Joint Committee on Finance, Public Expenditure, Public Service Reform and Digitalisation, and Taoiseach.
Additionally, tax assessments operate primarily on a self-assessment basis. Where a taxpayer disagrees with a Revenue assessment, decision or determination, they have a statutory right of appeal to the independent Tax Appeals Commission (TAC) and, on a point of law, to the High Court. The TAC is an independent statutory body whose main role is to adjudicate, hear and determine appeals against decisions and determinations of Revenue concerning taxes and duties. Every taxpayer is advised of their right of appeal to the TAC in relation to an assessment, decision or determination of Revenue and provided with contact information for the TAC accordingly.
Revenue also has separate procedures in place for matters taxpayers wish to raise that fall outside the remit of the TAC. For example, it operates a formal customer complaints and review procedure, including the option of an independent external review. Aggregate statistics on complaints and independent reviews are published annually in Revenue’s Annual Report, which is also available on its website. A summary of Internal and External Reviews received from 2015 to 2025, and the outcomes of same, has been provided by Revenue in the table below. I am advised that it is not possible to isolate reviews that specifically relate to complaints about Revenue staff as that information is not required by Revenue to administer the process.
|
Year Received
|
2015
|
2015
|
2016
|
2016
|
2017
|
2017
|
2018
|
2018
|
2019
|
2019
|
2020
|
2020
|
|
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
|
Carried Forward
|
0
|
3
|
0
|
7
|
1
|
6
|
1
|
8
|
0
|
5
|
2
|
5
|
|
Received
|
1
|
17
|
1
|
12
|
2
|
15
|
1
|
12
|
2
|
11
|
0
|
15
|
|
Finalised
|
1
|
13
|
0
|
13
|
2
|
13
|
2
|
15
|
0
|
11
|
2
|
14
|
|
In Favour of Taxpayer
|
0
|
2
|
0
|
0
|
0
|
2
|
0
|
1
|
0
|
0
|
0
|
0
|
|
Against Taxpayer
|
1
|
9
|
0
|
12
|
2
|
6
|
1
|
12
|
0
|
8
|
1
|
9
|
|
Revised
|
0
|
2
|
0
|
1
|
0
|
4
|
0
|
0
|
0
|
1
|
1
|
2
|
|
Withdrawn or agreed prior to being sent to reviewers
|
0
|
0
|
0
|
0
|
0
|
1
|
1
|
2
|
0
|
2
|
0
|
2
|
|
Year Received
|
2021
|
2021
|
2022
|
2022
|
2023
|
2023
|
2024
|
2024
|
2025
|
2025
|
|
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
Internal
|
External
|
|
Carried Forward
|
0
|
6
|
2
|
6
|
1
|
3
|
0
|
2
|
0
|
1
|
|
Received
|
5
|
17
|
2
|
17
|
1
|
11
|
0
|
12
|
0
|
9
|
|
Finalised
|
3
|
17
|
3
|
20
|
2
|
12
|
0
|
13
|
0
|
8
|
|
In Favour of Taxpayer
|
0
|
3
|
0
|
1
|
0
|
1
|
0
|
2
|
0
|
0
|
|
Against Taxpayer
|
2
|
13
|
3
|
17
|
2
|
11
|
0
|
11
|
0
|
7
|
|
Revised
|
0
|
1
|
0
|
1
|
0
|
0
|
0
|
0
|
0
|
1
|
|
Withdrawn or agreed prior to being sent to reviewers
|
1
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
In addition to Revenue’s Complaints and Review Procedures, taxpayers can also make a complaint to the Office of the Ombudsman if they are not satisfied with the outcome of their interactions with Revenue. The Office of the Ombudsman has indicated that before a taxpayer makes a complaint to their office that they must complain directly to the public body concerned. A summary of the number of complaints raised with the Ombudsman and their outcomes has been provided by Revenue in the table below:
|
Year/Status
|
2015
|
2016
|
2017
|
2018
|
2019
|
2020
|
2021
|
2022
|
2023
|
2024
|
2025
|
|
Upheld
|
10
|
8
|
3
|
9
|
16
|
14
|
4
|
4
|
11
|
8
|
6
|
|
Partially Upheld
|
0
|
2
|
1
|
0
|
0
|
2
|
2
|
0
|
0
|
0
|
0
|
|
Not Upheld
|
29
|
22
|
14
|
21
|
16
|
11
|
12
|
14
|
11
|
9
|
7
|
|
Assistance Provided
|
12
|
8
|
2
|
2
|
5
|
8
|
6
|
2
|
3
|
7
|
2
|
|
Discontinued - Withdrawn
|
9
|
17
|
7
|
14
|
4
|
2
|
1
|
3
|
1
|
0
|
1
|
|
Discontinued - Premature
|
73
|
35
|
29
|
43
|
1
|
0
|
0
|
0
|
0
|
1
|
0
|
|
Outside Remit
|
4
|
4
|
10
|
5
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
Separately, Revenue is subject to the Protected Disclosures Act 2014 (as amended) and is required to maintain procedures for the receipt and handling of protected disclosures. It has internal reporting channels and procedures in place for both current and former staff who wish to make a protected disclosure that relates to potential wrongdoing, occurring within Revenue, which came to their attention in the course of their work. All disclosures received are assessed by its Protected Disclosures Group. This assessment informs the nature of the follow up procedures required to determine, with certainty, as to whether a relevant wrongdoing has occurred and, where a wrongdoing has occurred, what remedial actions are required. A summary of Internal Protected Disclosures received from 2015 to 2025 has been provided by Revenue in the table below. While the majority of these reports are assessed as not meeting the criteria, as set out in the Act, to be regarded as a protected disclosure, the matters raised may be referred on to other, more appropriate, Human Resources procedures i.e. Dignity at Work, grievance, etc. It is also the case that the assessment of an internal report, may identify opportunities for Revenue to further strengthen controls and/or procedures, as needed.
|
Year
|
Internal Reports
|
Outcome
|
|
2015
|
0
|
N/A
|
|
2016
|
0
|
N/A
|
|
2017
|
0
|
N/A
|
|
2018
|
0
|
N/A
|
|
2019
|
1
|
1 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
|
|
2020
|
1
|
1 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
|
|
2021
|
2
|
2 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
|
|
2022
|
1
|
1 Closed. Assessment identified the potential for a wrongdoing to occur, however there was no evidence one had occurred. Strengthened procedures put in place.
|
|
2023
|
4
|
4 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
|
|
2024
|
5
|
5 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
|
|
2025
|
4
|
2 Closed. No prima facie evidence of a relevant wrongdoing under the Act and, as such, did not meet the criteria to be regarded as a protected disclosure.
2 Ongoing
|
External protected disclosures are reports made by workers who are employed by a business, individual or organisation other than Revenue, that contain information about potential wrongdoing related to tax, duty or customs controls. Revenue’s Director of Internal Audit is a prescribed person under the Act to receive such information. In line with the Act, Revenue publishes on its website an annual report setting out the number of protected disclosures received and the actions taken.
Matters of governance, risk or potential wrongdoing may be escalated to the Revenue Board in accordance with good governance practice. The Chairman as Accounting Officer and Administrative Head of Revenue, has overall responsibility for ensuring appropriate investigation, remedial action and accountability within Revenue. This includes authority in specified matters relating to disciplinary sanction, up to and including the dismissal of staff members.
In light of these statutory arrangements, published oversight mechanisms and independent appeal and review structures, I am satisfied that robust systems are in place to protect taxpayers and to ensure accountability and oversight within Revenue. As a body under the aegis of the Minister for Finance, Revenue provides regular assurances to my Department in relation to its governance and control framework through established accountability processes and I would expect that any credible allegation of serious wrongdoing would be addressed in accordance with law and proper governance procedures.\
It is unclear from the Deputy's question specifically which matters he wishes to be addressed in the Finance (Tax Appeals and Fiscal Responsibility) Bill 2025 and so I cannot definitively say that they will or will not be addressed, however, he is welcome to contact my Department directly should he wish to provide further context and proposals in respect of same.