Under the Road Safety Authority Act 2006, the Road Safety Authority (RSA) has statutory responsibility for all aspects of the National Driver Testing Service. Neither I nor my officials are involved in the service at an operational level. Given the RSA's responsibility in this matter, I have referred the Deputy's question to the Authority for direct response. Please contact my office if a reply is not received within ten days.
Pending this response, I am informed that the Driver Theory Test provider offers various options to accommodate candidates who may require special assistance to take their test. Additional supports include a voice-over option whereby the questions and answers are read out to the candidate over headphones. Additional time may also be allowed for a candidate to take the test. There is also a reader recorder service available whereby a staff member will read the questions and answer options to the candidate and record their answers on screen.
The RSA assures my Department that they continuously seek to review its services to ensure customers are supported and welcomes the feedback of customers and their advocates.