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Dáil Éireann díospóireacht -
Wednesday, 18 Mar 2026

Vol. 1082 No. 5

Saincheisteanna Tráthúla - Topical Issue Debate

Driver Test

Níl aon ghá dom a rá leis an Aire cé chomh tábhachtach is atá an t-ábhar seo, go mbeidh an teastas tiomána ar fáil do dhaoine ar fud na tíre, go háirithe i nGráinseach an Déin agus Dún Laoghaire, áit a bhfuil an liosta feithimh chomh fada. The importance of the availability of driving tests cannot be understated. The reality is that when the test is not available in a timely fashion, people are delayed in taking up work positions sometimes, or availing of positions in work. They might not be able to get to college. Families are driving around with adult children because they cannot be driving unsupervised. This causes disruption for families, individuals and businesses. We as a polity had decided that we were going to improve this because there was a particular crisis over a year ago. The service level agreement set 10.5 weeks as the time period we would aim for. Now in Dún Laoghaire, the average waiting time for a driving test is 21 weeks. That is the average waiting to be invited to come for a test. It does not mean you get the test after 21 weeks. Anecdotally from the many people who are contacting my office about this issue, people are waiting 30 weeks and more. It just is not good enough.

Not just do we have the longest waiting periods in Ireland, with the average still double what it should be under the service level agreement with the driver testing service, but there are now 5,356 people waiting for tests in Dún Laoghaire as of last month. It is an extraordinary number of people. Since January 2025, it has never been lower than 4,500 people waiting for tests.

I acknowledge that progress has been made because that 21-week period has come down quite a bit. That is because halfway through last year the Minister's Department tripled the number of testers available in Dún Laoghaire from three to nine, and that is really welcome. It brought down the period, as I said. Still, however, in February 2025, 763 tests were carried out by three testers, but, strangely, in February 2026, last month, there were only 1,167 tests conducted by nine testers. I do not understand how the mathematics of that worked, but the reality is that we still have a major problem. We announced in April of last year that the new Sandyford testing centre would be open. There are apparently still negotiations going on around the lease there, so progress has not been made. Progress needs to be made. I call on the Minister now to commit to prioritising Dún Laoghaire and Deansgrange in terms of dealing with that exorbitantly long waiting list for people who need the right to do their test, the right to progress and the opportunity to get on with it. All they are waiting for is the opportunity to do that test.

What can be done? Obviously, we can again increase the number of testers. We have seen how effective that was. More importantly, perhaps, we can lengthen the hours. The location of this centre is just off Pottery Road, literally around the corner from where I grew up. It is a busy road, and at either end of the road there are quite congested conjunctions, so, necessarily, the number of tests is constrained by the traffic in that area. However, as we come into the summer now and the clocks change later this month, we can have tests later in the evenings, at the weekends, seven days a week. We can use that time to stretch it out, to make the best use of time and the best use of the nine testers we currently have assigned to that centre. Most importantly, however, I would like to hear from the Minister a commitment that we will change and turn around this 21-week period, which is double what it should be, and reduce it in jig time and make sure that the people of my area, as well as the broader south Dublin area, have an opportunity to do the test in a timely way and get on with things.

Gabhaim buíochas leis an Teachta as ucht a cheist ar an ábhar tábhachtach seo. Aontaím leis go ndéanfaimid ár ndícheall chun feabhsú agus dul chun cinn a dhéanamh ar son na ndaoine i nDún Laoghaire. I thank the Deputy for raising this important matter. The Deputy will be aware that under the Road Safety Authority Act, the RSA has statutory responsibility for this. We all know that.

Reducing driver testing wait times has been a key priority for the Minister of State, Deputy Canney, and me, and I thank Deputy Ward for acknowledging that there has been progress across the board. In that regard, last May the Minister of State, Deputy Canney, directed the RSA to produce and publish a service recovery plan to return the national average wait time to ten weeks by the beginning of September 2025. Nationally, that has been achieved, but that is little consolation for people in Dún Laoghaire. The current national average waiting time is now 11.5 weeks, slightly above the SLA of ten weeks. I am informed by the RSA that it continues to focus on addressing centres with higher demand and wait times.

The latest information provided to me by the RSA, in advance of the Deputy's question, indicates that as of 7 March the average waiting time for a driving test in Dún Laoghaire-Deansgrange was 21 weeks. I agree with the Deputy that that is not acceptable. It does mark a significant improvement on 35 weeks but it is still well above the target ten-week average wait time. I expect the RSA to continue to work to bring the wait time in this centre into line with the ten-week target as soon as possible.

The Minister of State, Deputy Canney, has met with RSA senior management regularly on their delivery of the driver testing service recovery plan over recent months and he has emphasised the importance of opening new testing locations to relieve pressures in high-demand areas.

I am informed by the authority that the new test centre in Sandyford is at the final stages of preparation and the assigned testers are presently deployed to a nearby centre in readiness for its opening while ensuring testing volumes continue to be managed effectively. I understand, however, that the RSA is just one party to the agreement of leases and that private landlords must also go through their due diligence and assurance processes.

I will be very straight with the Deputy. I have a degree of frustration in putting this answer on the floor because we have been aware of this issue with regard to the new test centre for some time. On foot of the Deputy's intervention this evening, I will personally make contact with the Minister of State, Deputy Canney. I will see him in the morning. We need to see how we can expedite this.

The new centre in Sandyford will help to relieve some of the pressure on Dún Laoghaire, but if we do not have a firm date for when that is to be open, it is all very well to say that. This needs to be concluded as soon as possible.

As the Deputy mentioned, in September we conveyed sanction for an additional 70 driver testing posts on a permanent basis, bringing the total permanent sanction to 200, which represents a doubling of posts since June 2022. As of 7 March, 194 testers were in place, and that again is a big increase. As the Deputy rightly said, there are nine driver testers based in the Dún Laoghaire-Deansgrange test centre.

As regards the point the Deputy made about the number of tests we are getting through, which is not in any way to criticise the work being done, we have to see what the reason for that is, where there is a tripling of resources but not a tripling of output. There can be good reasons for that, so I want to look into that.

The Deputy highlighted a very serious issue whereby this driver testing centre is way beyond the agreed national SLA of ten weeks and even on the current average now of 11.5 weeks. I will raise this directly with the Minister of State, Deputy Canney. I will speak to the RSA myself on foot of Deputy Ward's question.

Again, I acknowledge the work that has been done and the commitment the Minister and the Minister of State, Deputy Canney, have shown to this and the progress that has been made. I also acknowledge what the Minister said, that it is cold comfort to the people waiting 21 weeks that the national average has come down to 11.5 weeks, but I welcome those changes. I also agree with his statement that I am not criticising individual testers. They probably work under a pretty difficult situation. As I said, the area where this testing centre is located is pretty congested. I suspect that is what is slowing down the progress in tests, but maybe that can be addressed. Maybe there is an issue that can be addressed there. The Minister has identified that there are testers assigned to the Sandyford centre. That is welcome. It is, I agree with him, frustrating both that it has not opened and that we do not know when it will open. If there are people assigned, is it the case then that they could temporarily be assigned to Dún Laoghaire and Deansgrange? That might be part of the solution, or they might even be able to work from there to help. In addition, could the Minister commit to looking at lengthening the hours during which tests can take place, particularly as we get into longer days after the clocks change? I think there is a capacity there to increase the number of tests taking place per week, particularly if the testers are there. That can also deal with the fact that they might be facing congestion in the area at particular times.

I appreciate both the fact that the Minister has acknowledged the problem and the fact that he is here to deal with the issue himself. We do not often see senior Ministers in for Topical Issues, so I appreciate his commitment to this issue. It is an important issue, and the reason I raise it, which I know he understands, is that there are so many people in my area - as I said, over 5,000 - waiting for these tests who are significantly inconvenienced by the delay. They cannot take up jobs, they cannot drive themselves to college and they cannot get the mobility they need. That is why it is important. I appreciate what the Minister said about raising this issue with the Minister of State, Deputy Canney, tomorrow. I appreciate the commitment and acknowledge the progress that has been made. I just hope we can redouble our efforts to continue that progress and specifically target the unnecessarily long waiting lists in Dún Laoghaire.

The RSA has indicated that overtime and bank holiday testing will continue throughout the course of this year. As the hour changes later this month, we can look at whether there is potential to do that further.

In relation to the assignment of those new testers who will be going to the Sandyford centre, I will ask that specific question as to whether they can be used in the interim period. I know there is a training element where they are at the moment. I will certainly check that. I will speak to the Minister of State, Deputy Canney. He has done a really good job on this, and I assure Deputy Ward that he has met with the RSA senior management regularly. We were able to pull this back nationally to about ten weeks and now it is up to 11.5 weeks, so we have to watch that trend. There has been a significant increase in applications nationwide, with about 25% more applications received by the end of February compared with the same period last year. We also see an increase in applications across the board, but there has specifically been a rise in demand for tests from holders of a third or subsequent learner permit. I think that is on foot of the changes the Government will bring forward. That in itself is to be welcomed but it certainly puts more pressure on the system.

In summation, I will raise these matters directly with the RSA on the Deputy's behalf. I will speak to the Minister of State, Deputy Canney, tomorrow specifically about this to see what focus can be given, particularly for this centre, and - again, not in any way to criticise the good work that has been done by those who are providing the tests - why this centre is so out of kilter with the national average. That needs to be looked at and addressed, and I will revert directly to the Deputy.

Public Transport

I raise the issue of Go-Ahead Ireland services in Wicklow. We have seen consistent problems with the service being provided by Go-Ahead. I raised this issue in the Dáil most recently a month ago. There were instances when Go-Ahead buses were not travelling the entire route and were skipping a number of stops. In one instance a young woman who has intellectual and physical disabilities was on the bus and it did not bring her down her road, which it was meant to do. She ended up being brought to the next village and was put out at the side of the road there. I have raised with Go-Ahead this issue and other instances of Go-Ahead buses not picking up teenagers on the route. Go-Ahead said it had dealt with these particular matters and that everything was resolved, yet I was still getting feedback from constituents.

I have said previously to the Minister that there needs to be a level of transparency about bus services in general. As TDs, we find that a lot of people come to us to raise specific issues. Some people go to Transport for Ireland, TFI, and other people go to the various bus services. There needs to be a more transparent mechanism of dealing with it. I set up a Facebook page for anyone who has any issues. People also have to go to TFI directly but they detail the issue on the Facebook page.

It is clear that the problems faced by service users on the L2 service in Wicklow still exist. Last week, on one day, Friday 13 March, eight L2 buses skipped the same five stops on Sea Road in Kilcoole. Overall last week, I had more than ten reports of buses on the L2 route skipping this particular road. I was told this issue had been resolved but clearly it has not been resolved. Yesterday, on St. Patrick's Day, there were three successive no-show buses between 1 p.m. and 2 p.m. On certain days, these no-show or cancelled buses mean people are left waiting up to an hour for the next bus. A wheelchair user is one of the frequent contributors to my Facebook page. At present, his bus does not show up about once a week. We can see there is a major issue with the reliability. People are not going to get a bus if they are not sure it will definitely arrive. To be told by Go-Ahead that the problem had been solved is just unacceptable.

There is also still the issue of drivers not picking up teenagers on the side of the road. When I raised this with Go-Ahead it indicated there had been some antisocial behaviour issues on the buses. However, there has to be a mechanism to deal with any such behaviour on a bus. It cannot simply be the case that where is an instance of antisocial behaviour, teenagers are just not picked up from then on. It is not acceptable to leave teenagers behind. Three teenage girls were left at the side of the road one day when the bus went past indicating it was full. It was not full.

There are major problems with this service. I am talking specifically about the L2 but I have been told by a mother that the L1 has been repeatedly late bringing her child to the nearest school. The service is so bad and so unreliable that this mother is looking to change her daughter's school because she cannot rely on the child getting to school on time. This is no kind of service to be providing. I hope the Minister will give people in Wicklow some positive news as to how he will make sure that Go-Ahead provides the service it is being paid and is contracted to do. It has not done so since it received the contract a number of years ago. We need a proper service in Wicklow.

I thank Deputy Whitmore for the opportunity to discuss bus services and the future expansion of bus services in Wicklow. In many instances, good or very good services are being provided but obviously this is not the case with the L2 service, given what Deputy Whitmore has outlined. I will get to that specifically. Deputy Whitmore knows that, as Minister, I am responsible for policy and overall funding for public transport and I am not involved in day-to-day operations. Having said that, feedback like this is important. I do not welcome it, though, in the sense that I would rather there were not instances like this. Everyone will understand that from time to time issues and matters arise. Last year, we saw record-breaking numbers of PSO public transport journeys throughout the country. People are responding but what they need is information with regard to relying on particular bus services.

I am struck by what Deputy Whitmore said about 13 March, when eight buses did not show up. That is wholly unacceptable. There could be an issue from time to time with a driver being sick and no relief driver being available, but it then occurred again on St. Patrick's Day. I will make inquiries directly about the L2 service, which I will get to in a moment.

I am very focused on increasing the number of people using public transport across all our operators, including bus services across the country, Local Link with which we have had great success, intercity services and rail. We are seeing people respond to this. In the budget for 2026, we secured €940 million funding for public service obligation routes and TFI services received significant funding of €658 million. We are looking to cover both of these areas and we have a 46% increase in the PSO.

Specifically regarding the L2 service and the Go-Ahead contract between Glendalough and Bray, from what Deputy Whitmore has said and from my research in advance of answering the question, I appreciate that customers have experienced significant difficulties with regard to cancellation and reliability. This has now been acknowledged by the operator. It told me there were a number of factors, primarily fleet availability and staffing. The National Transport Authority has been meeting Go-Ahead on a weekly basis to review performance and work with it to develop a plan to resolve the issues. It has advised me that performance has improved in recent weeks.

That is what I was told as well.

That is what I have been told but I have taken down the examples Deputy Whitmore has given me. Go-Ahead said that availability of fleet and staff has greatly reduced the number of lost kilometres being experienced on the route. The company has recruited a number of mechanics from overseas, which has assisted in addressing fleet reliability issues, while the number of drivers available to operate services also continues to improve. There has been strong momentum in March and the figures I have are that the L2 service has been operating at 98.33% of its contracted kilometres to date, exceeding key performance indicator, KPI, targets. Based on what Deputy Whitmore has said, we will certainly go back and check the figures but these are independent figures given to me.

Go-Ahead has also completed an internal review of route adherence following reports of the service not serving Sea Road on a small number of occasions, and immediate corrective actions have been implemented. There has been no recurring issue since these actions were taken. I am telling Deputy Whitmore as I have it. If she has information to the contrary, I will take it directly to the NTA. I have a real frustration with ghost buses and buses not showing up. There have been improvements in recent months countrywide but there are still some areas where there appear to be specific issues with specific routes. I continue to raise this with the NTA and bus operators. I will raise the specific matters that Deputy Whitmore has raised. I am told there has been an improvement but Deputy Whitmore is telling me there has not. We will raise the matter with the NTA and Go-Ahead.

The Minister is correct that I am being told a different story by people on the ground. I will come back to him directly on this. I am worried about how no-shows are being recorded. I am being told there are no-shows, yet the NTA is not recording them or they are not being recorded in the systems as no-shows. I will speak to the Minister about this because it may require a more in-depth conversation.

The Minister knows I am a big fan of public transport but it also needs to be reliable. If it is not reliable, there is no point to it. I know there have been issues with mechanics, the fleet and drivers. To be fair to people in Wicklow, they have given Go-Ahead a really good chance to get these things right but they are still not right. That is a big difficulty. At some stage, Go-Ahead has to be able to provide the service it is contracted to provide. If it has issues with drivers, fleet or mechanics, that is on it. It has a job to do and it is being paid to do the job. It is time it started doing that job and providing a proper bus service for Wicklow.

I want to speak to the Minister about the 199 route, which is to run between Bray and Glendalough, servicing Laragh, Roundwood and Kilmacanogue. In May 2025, the NTA told me it was prioritising this particular route and that it had funding for it. In early September, I learned a provider had been awarded the contract and that it was to start in September 2025 but this still has not happened. I know of two women in Roundwood who had to give up their college places because they could not get from Roundwood to UCD or to Dublin because there was no public transport that would get them there.

That service was promised and was meant to be up and running last September. When I last raised it with the Minister of State, Deputy Buttimer, he said the NTA was waiting for the 2026 service plan. That was in late January. There is still no news about the 199 route. There is a bus waiting, a driver waiting and a whole community waiting for that 199 service to start.

I will chase up the 199 route. I do not have an update on it as it was not part of the question. The Deputy will understand that.

I welcome feedback from all Deputies, Government or Opposition, in relation to public transport. We have made significant advances over the last five years. Public transport journey numbers bear out that people are responding to it. Of course, we are not going to resolve issues in the course of one year, but we are investing more in public transport than we have ever done before. There is very significant infrastructure investment and fleet investment too.

The service elements, particularly around no-shows and reliability of service, are incredibly frustrating to passengers. What our bus operators need to understand is that these are just passengers, but customers. The customer has to be at the centre of everything we do. The automatic vehicle location system will help greatly in that regard. That will be rolled out during this year and early next year. It will provide real-time data and an upgrade of the app. When a bus is cancelled or delayed, if people know that, they can arrange alternatives. It is where a bus still shows on an app as ag teacht when it is not, that is a real problem for people.

The Deputy might give me the details specifically around the L2 service because the information that I have and that I prepared for in advance of this answer is contrary to what she said. Based on what I have been told, I have no reason to disbelieve that there have been improvements over the period since these matters were raised. However, the Deputy has given me two specific dates on which there were problems. If there are more, we need to know about it. I ask the Deputy to please feed any such information into me and the Department and I will take the matters up directly with the NTA and revert to her.

I do not have an update on the 199 route, which is the Glendalough and Bray route. I will get an update for the Deputy and come back to her.

An Garda Síochána

I thank the Minister of State for being here. He is well aware of the problems that have existed for a number of years. Somebody could work in a childcare facility and, at the same time, could be training juvenile athletes as well as being involved in a stage school involving young people. For each of those roles, that person would require Garda vetting. In terms of bus drivers and certain types of employment, it is in a sense almost more bizarre. At the moment, contracted drivers of school buses under the Bus Éireann scheme have to be vetted, and rightly so. For a private bus where a person is driving the same group of young people, however, there is not a requirement for Garda vetting. Someone working for one contractor with a contract with Bus Éireann to drive a school bus who then changes to drive another school bus with a different contractor is required to get Garda vetting yet again. We are all very aware of the problems with the system. This has been an ongoing issue for quite a period.

A welcome decision was made on 26 April 2021 to set up a review group. It was announced by the then Minister for Justice, Deputy Helen McEntee. She said the purpose of the review was to provide a more robust, efficient and effective system and that she anticipated the work of the group would take approximately six months. That was in April 2021. All of the relevant Departments and agencies were appointed. The Departments of justice, health, children, the Taoiseach and public expenditure, An Garda Síochána, the HSE, the Public Appointments Service and Tusla were all involved. Even though its task was related o efficiency, it did not report within six months and, following the initial delay, it was due to report in quarter 2 of 2022.

As the Minister of State knows, I was a Senator in the term of the previous Oireachtas. I raised a Commencement matter on this issue on 7 February 2024 when I was told by the then Minister of State at the Department of Justice, Deputy Browne, that the review was very quickly coming to a conclusion and its report would provide recommendations for implementation. That was on 7 February 2024. We did not see much progress then and the general election happened. On 18 June 2025, in a parliamentary question to the Minister for justice, Deputy O'Callaghan, I was told that the work was nearing completion at that stage. On 17 September - I waited a few months - I was then told in a response to a parliamentary question by the Minister for justice that the group had not agreed a formal report but had provided an update, which had been submitted to the Minister, and that the Department would now be working on the recommendations arising from that. I thought we would hear some progress.

I submitted another parliamentary question and got a response on 4 February this year in which I was told that the Department was now looking at some of the issues from the Garda vetting review group, there would be some key changes and legislation would need to be amended. It also stated that we would need to have an updated technology system. A working group that was charged with delivering a more efficient and effective system was not particularly effective or efficient in its own operation. The Minister of State might tell us who chairs or chaired that review group? Why is it taking so long to report? Will the Government publish the update or recommendations or whatever is on the Minister's desk? When will the public actually see real change to resolve a lot of the issues with which the Minister of State, I and everyone in these House is very familiar?

I thank the Deputy for outlining the litany of issues he has endured. I hope this reply will be of benefit to him.

The primary purpose of vetting carried out by the Garda National Vetting Bureau is to ensure the safety of children and vulnerable adults. Clearly, this requires a robust vetting process that reassures the public and, in particular, parents that appropriate checks are conducted on people taking up positions of trust.

I am aware that concerns have been raised regarding certain aspects of the Garda vetting process, particularly by sporting and voluntary organisations and sectors. The Government has met directly with the Federation of Irish Sport on this matter and my Department has also received correspondence from a range of voluntary organisations. I am also aware that concerns have been raised on the approach of minimising vetting disclosures of an individual. For example, where a teacher is vetted, the Teaching Council permits him or her to move from one school to another without re-vetting. All that is required is that registered teachers re-vet every three years on a scheduled basis. Consequently, if this system of portability is safe for engagement with our school children, I believe a version of portability must also be safe for broader application. In this regard, I am conscious that aspects of the current vetting system result in a highly segmented process. I believe that the vetting system should be updated to ensure that the burden of seeking vetting disclosures, particularly on volunteers and organisations working in their communities, is minimised to the greatest extent possible, while maintaining the high standards that are necessary.

Further to the work carried out by the Garda vetting review group, steps are now being taken to implement a number of key changes to the process that will ensure it remains robust and effective, while improving the service to customers. In practice, and subject to a general requirement that vetting be renewed every three years, it is envisaged that this will mean that when a person is vetted for the work he or she will be or is likely to be involved in as part of his or her employment or volunteering within identified risk categories, the person should not be required to repeat the process if he or she was to move to another role within the same risk category. These changes will require amending legislation and updated technical systems to support the revised approach. This work will make the process more efficient for volunteers and organisations without compromising the essential safeguards that protect those in our care. The Department is engaging with An Garda Síochána on the best way to deliver these changes, while maintaining the high vetting standards that are essential to the protection of children and vulnerable adults.

I thank the Minister of State very much. With all due respect, I do not think we needed a review group to operate for five years to tell us that. It is something I think we all knew. We needed a more efficient system. The Federation of Irish Sport, charities and community organisations have been saying for a long time that there should be a very simple vetting process. Anybody who is working with children or vulnerable adults should have to go through one vetting process based on the assessments of risk.

They should just have to go through one vetting process based on the assessment of risk. It has taken us five years to establish something that we already know. The key question here in terms of what is being proposed is when we will see the introduction of the general requirement on vetting being renewed every three years. If it does require amending legislation, when will that be introduced in the House? In other words, when we are talking to people, including those in the Federation of Irish Sport - I am glad the Department is engaging with that organisation - we can say that somebody who is involved in a sporting organisation, who may be a childcare worker, primary schoolteacher or whatever else, would have one simple vetting mechanism. Is there going to be a tender for the technical system that is to be introduced? What is envisaged? Where is the tech oversight in the delivery of that?

To provide confidence to all of the organisations that have been waiting for so long, we need to know very clearly when the legislation will be introduced and that the public will know that, from the first of a certain month or on a specific date, this simple process will be in place. I do not have confidence in a system that was meant to deliver a more efficient vetting system when it has taken five years for it to come up with what is a repetition of most of the things we have been hearing for the past half decade.

The current system used by An Garda Síochána is delivered in a standard format to all organisations seeking vetting. This approach aligns with good international practice. I am informed by the Garda authorities that the Garda National Vetting Bureau's target turnaround time for vetting applications submitted by organisations utilising the e-vetting system is five to ten working days for over 85% of the vetting applications received. The Garda National Vetting Bureau received over 633,500 applications for vetting disclosures last year, 2025.

I am also informed that the current processing time for 85% of vetting applications is eight to nine working days. There are a number of factors outside of An Garda Síochána's control that can impact on the timeline for individual applications. These include, for example, where a person has lived overseas. These applications can take additional time. Vetting is carried out by An Garda Síochána in accordance with the provisions of the National Vetting Bureau (Children and Vulnerable Persons) Acts of 2012 to 2016. Ministers have no direct role in vetting.

Further to the work being carried out by the Garda vetting review group, steps are now being taken to implement a number of the key changes in the process that will ensure it remains robust and effective while improving the service to customers. We must be sure that any changes to the vetting system do not negatively impact on the objective of safeguarding children and vulnerable adults. Expediency for expediency's sake cannot be the driving motivation - I know that is not Deputy Byrne's motivation - behind any of the changes that we make. We must always keep safeguarding at the heart of the system. I will impress upon the Minister and the officials in the Department of justice the Deputy's annoyance at the delay in bringing this process to a successful end point in its journey.

Ambulance Service

I wish to discuss the HSE's failure to offer 76 newly qualified paramedics full-time jobs upon graduation. We do not come in here too many times with a solution to a particular issue. It is fair to say that the reason this issue has been somewhat resolved is the action taken by many of those graduates who obviously made contact with many people in this House and beyond. It was good to see the number of people protesting outside this House, which they should not have to do.

I had been contacted by multiple people, including some of the graduate paramedics themselves and members of their families who are incredibly worried. One of the paramedics sent me this email. It states:

For the past three years, I have been working under a series of one-year, specified purpose contracts (SPC) in order to progress through my training as a paramedic. My most recent SPC expired on the 13th of January. I received email communication from [the National Ambulance Service] NAS Human Resources on February 20th asking me to sign a 16-week contract extension. The email stated that the purpose of the extension was to enable me to continue my employment with NAS for long enough to apply for a permanent position through an internal recruitment competition. I was not given any details, whatsoever, about the recruitment competition or the permanent positions to which it relates.

This change from established practices was wrong. It was disgraceful. There is no other way of saying it. When I spoke to many of the senior paramedics outside, they said that one of the issues is that there has been a difficulty in filling certain positions in certain stations. Prior to this, not only would the graduates have gone through the college course and placement but, on graduation, they would have received the role. In addition, the role would generally have been within 45 km of their home. I brought this issue up with the Taoiseach and he came back to Deputy Kerrane the next day and said these graduates would get a position but they would still have to go through the process. He said the graduates had been asked to select three preferred locations in a region from the available vacancies and that every effort would be made to accommodate their first preferences. The fear is that someone from Dundalk could end up in Cork. People have those sorts of worries.

The good news that emerged last week is that contact had been made and we heard that the competition was being dropped. That is only right, and it is down to the necessary action that was taken by many of the graduates. I would like some sort of explanation as to how this hiccup happened. The graduates are being promised that every effort will be taken to ensure they can be placed as close to home as possible. Will the Minister of State come back to me on that?

A huge number of issues remain unresolved in relation to advanced paramedics. There are only two privileging courses. The Irish Society of Paramedicine wrote to me. It probably wrote to many others also. The email stated:

From our perspective as frontline workers in [the National Ambulance Service] NAS, the resolution of this issue offers a small amount of hope for the future. Worryingly, morale among frontline NAS staff has been very low for quite some time now. We witnessed, first-hand, the damage this most recent situation did to staff morale, new and seasoned staff alike. The successful resolution of this issue has helped, but we have quite the journey still ahead of us.

I thank the Deputy for raising this very serious issue. I too have been speaking to a lot of ambulance paramedics. It is important to clarify for the record that there is no recruitment embargo in the National Ambulance Service, and there is absolutely no failure to offer permanent employment to paramedic graduates. Every paramedic who is graduating in 2026 will be offered a full-time, permanent contract with the National Ambulance Service. In fact, following constructive engagement between the HSE and representative unions last week, as the Deputy stated, agreement has now been reached on the arrangements for the transition of all of this year's graduates into permanent roles.

The HSE has confirmed that full-time, permanent contracts will be available for all graduates completing their training in 2026. These roles will be drawn from funded and approved vacancies, including posts arising from retirements and promotions, as well as new posts linked to service development under the national service plan. The HSE has confirmed that there are more than enough vacancies to accommodate all of this year's graduates, and there will be a permanent job for everyone. Under the revised arrangements, graduates will now be assigned to permanent posts as close as possible to their home address following the completion of the staff transfer process for existing NAS personnel. When speaking to ambulance paramedics, that is something that was constantly raised with me. Where locations are oversubscribed, assignments will be made based on original recruitment panel placement, ensuring a fair and transparent approach.

This reflects both operational requirements and existing agreed processes within the service.

Since 2022, the Government has invested an additional €75 million in the NAS, with staffing increasing by 761 posts in that time. In 2026 we will see further major investment in the NAS, with approval for the recruitment of an additional 263 whole-time equivalent posts and €20 million in new funding. This will help to improve ambulance response performance by delivering 21 extra crewed ambulances operating at peak demand, as well as four additional intermediate care vehicles, and will further develop NAS alternative care pathways, including community paramedic services. The NAS is also establishing a new helicopter emergency medical service in the west north-west and a new NAS tertiary education site in Cork to further support paramedic education and training. The investment in 2026 will also see significant increases in NAS capital funding, including €34 million for renewal and expansion of the NAS fleet of emergency ambulances and other response vehicles.

Graduates play a vital role in maintaining workforce capacity and safe service levels, and supporting new developments, particularly in the context of this sustained funding and expansion of services. As the NAS works to place all graduates in permanent positions, they have been given a 16-week extension to their current training contract to ensure continuity of service and employment for them. There will be no interruption in employment and no graduate left without a pathway to a permanent position. In summary, we are seeing a structured and agreed transition of graduates into permanent posts within an expanding national emergency service.

We need to ensure that is delivered as close to home as possible and that we see transparency in the process. The fear relates to what will happen in the future. We are very glad this solution has arisen but the problem should not have arisen. There should not have been a need for these discussions between the union and the HSE because this was an absolute breach of trust. Also, we are talking about 76 of those who are graduating now, but there were 400 altogether, so we need to ensure that they will also face the same set of circumstances, that they will have a position that we absolutely need them to have and that they can be placed as close to home as possible. I believe that is absolutely necessary.

My understanding is that the staffing number for the NAS is around 2,500, with about 1,800 front-line staff. I am also told that we need about 1,000 more personnel. When I look at the National Service Plan 2026, I do not see answers in relation to the needs that Louth has at this point in time. We are all talking about community paramedics, and that is something we all welcome, but it is also about seeing movement regarding the recognition of those who have advanced paramedic training and seeing more privileging courses. We need all of those issues to be dealt with.

It is very important that people are close to home. We can see the issues that would arise if somebody had a very long commute at the moment. I accept it is not the Minister of State's fault in relation to Donald Trump and Benjamin Netanyahu's illegal war, but the fact is that for three weeks now we have been looking at a cost-of-fuel crisis on top of a cost-of-living crisis and we really need to see action taken. I would have thought that what is going on at the minute might bring sufficient focus for the Government, but it looks like it was probably necessary for Sinn Féin to bring forward this evening's Private Members' business to place an absolute focus on it. Like many others, I have community nurses sending me letters and emails and making correspondence on the basis of that high cost. I will give those to the Minister of State afterwards. They are worried that they may not be able to provide the service required because of the cost-of-living crisis.

I thank Deputy Ó Murchú. These are really important points. As the Deputy said, all of us have been working with our ambulance paramedics over the years and we see the value of their work. Tonight I want to compliment them for their outstanding work in the community and the work they do for all of us. That is the main thing.

There are three main points. First, full-time permanent contracts will be offered to all year 3 paramedic graduates in 2026. Agreement has now been reached on those posts and they will be assigned. Second, there is no recruitment embargo in the NAS. On the contrary, 263 additional posts and, as we said, €20 million in new funding have been approved this year, alongside continued and significant investment in the service. Third, graduates are not facing unemployment. They have been granted a 16-week extension to their existing contracts to ensure continuity while permanent assignments are finalised under the agreed process.

The main thing is that these graduates are valued. They are needed and they are part of a service that is expanding significantly to meet growing demand. Our responsibility is to ensure those posts are all allocated fairly, transparently and in a way that meets operational needs across all communities while assigning graduates as close as possible to their homes. I welcome the resolution that has been reached. I remain committed, as does the Minister for Health, to supporting these graduates and to continuing the expansion of the NAS so that patients across the country receive timely, high-quality emergency care.

Industrial Disputes

Bogfaidh muid ar aghaidh go Saincheist Thráthúil Uimh. 5. Is í seo an cheist dheireanach. Tá sí in ainmneacha na dTeachtaí Cullinane agus McGuinness. It is to the Minister for Social Protection to discuss pension issues concerning former Waterford Crystal workers.

How long do I have?

I thank Minister, Deputy Calleary, for taking this Topical Issue debate today. As he knows, my party leader and I have written to him a number of times over recent months. I have received his correspondence and responses, which I know have been drafted by officials in his Department who have been responding to this issue for some time. The issue here is that many former Waterford Crystal workers who paid into their pension schemes and were left down initially by the company, but also by the State, have received compensation. They received compensation because a small group of workers took a High Court case which eventually went to the European Court of Justice. Because of that, a compensation scheme was put in place to deal with those workers who were in a deferred pension scheme. Those workers had to fight the State every inch of the way and, in fairness to them, they did and they got the best outcome. There is a category of workers who have been left outside of that. These are workers who, at the time of their redundancy, were not given their full statement of options. They were only given the option of a refund of their contributions. They were not given the option of a preserved benefit and they were not given the option of staying within the pension scheme. Because of that, they are now locked out of the same compensation that other categories of workers have been given.

The Minister's response and the response of the Department seems to be that the State did no wrong and that it was not the State's fault, even if it is the case that the workers were not given their full entitlements. By the way, it has never been accepted by the State that it was at fault, regardless of whether the workers were given their full options. What the Minister seems to be saying in the response that has been given to me is that, notwithstanding that the legal situation at the time, the workers may have had a right to know all of their options, but not in writing, and they would have had to ask as opposed to being told. That is unacceptable because the whole thrust of the compensation scheme that was put in place was on the back of an EU directive that the State failed to implement to protect people in these circumstances. These workers have been failed and let down. They want a meeting with the Minister to raise important questions they have. The right thing for the Minister to do is to meet with them.

Gabhaim buíochas leis an Aire as a bheith anseo anocht chun an cheist seo a phlé. My colleague, Deputy Cullinane, set out the position in his contribution. He and I met with this group of former Waterford Crystal workers just last week. To be honest, they are worn out by this. They have been at it for years. They have had years of being fobbed off. These are decent, hardworking men. They worked hard and honestly for Waterford Crystal. They were made redundant. They were kept in the dark at that time about their options. In fact, they were never told about their options. That failure to inform them has cost them real money and it is money that would have made a real difference in their lives up until now. If this is resolved, that money could make a very real difference to their lives.

Time is not on the side of these individuals. Whatever way we cut it, and whatever happened in the early nineties, the State had, and has, a duty to protect its citizens, underwrite fairness, guarantee justice and ensure rights are upheld. When workers are made redundant, through no fault of their own, they must have the ability to make decisions with information. Informed consent is at the core of everything. These workers did not get that and, instead of fixing it, the Government is washing its hands and ignoring them. It is not good enough and it needs to be resolved.

Critically, these men want to meet with the Minister so that he can hear their story about the injustice done to them and how it has impacted their lives. Following that, they want him to resolve it. That is where he can make the difference. For decades, these men have been ignored and the injustice of what was done to them explained away. The goalposts shifted, with previous Ministers saying one thing and Ministers of State on local radio saying another, while responses to parliamentary questions said another thing entirely. That is not good enough. I implore the Minister to meet these men, hear them out and do everything he can, with his officials, to work on a solution that will give them some comfort and justice as they finish their retirement.

Gabhaim buíochas leis an mbeirt Teachta Dála as an ábhar tábhachtach seo a ardú anocht. As Deputies Cullinane and McGuinness set out, the issue relates to a group of former workers who left the service of Waterford Crystal between 1990 and 1992 under a redundancy arrangement. At the time of the redundancy, the workers received a refund of their pension contributions relating to their service in the relevant company pension schemes up to that time. Consequently, they then ceased to be members of the pension schemes and no longer had any rights or entitlements under those schemes. This was a private agreement entered into by the workers themselves with their former employers.

Separately, in 2010, a legal action was taken by a group of former Waterford Crystal workers against the State following the insolvency of the Waterford Crystal factory and staff pension schemes. The case, which is known as the Hogan case, related to the failure of the State to adequately transpose into Irish law the relevant provisions of the European Union’s insolvency directive. The directive requires member states to ensure that necessary measures are taken to protect employees’ occupational pension scheme benefits where an employer becomes insolvent.

In 2015, a mediated settlement was reached between the parties to that legal action. The mediated settlement applied to all persons who were members of the Waterford Crystal staff and factory pension schemes on the date of wind-up of the schemes, namely, 31 March 2009. In total, 1,774 scheme members were covered by the agreement. The total costs to the Exchequer arising from the mediated agreement were estimated at €253 million. No member of the schemes with a pension entitlement at the date of wind-up was excluded from the mediated settlement in respect of their benefits.

The former employees of Waterford Crystal who previously took redundancy and received refunds of pension contributions were not eligible to be included in the mediated settlement as they had no benefits retained in the scheme. Those who took partial refunds maintained an entitlement commensurate with their level of benefits that remained in the scheme. This group of workers, the Waterford Crystal Pension Action Group, WCPAG, disputes the receipt of pension option forms at the time they were made redundant. The question regarding the provision of leaving service options is one for the employer and the trustees, rather than the State. I understand that some members of WCPAG took a legal action against these parties, which was ultimately settled. My Department was not party to these proceedings but the outcome did not reinstate the members pension rights in the pension schemes.

Following a meeting with some of those affected in September 2024, the former Taoiseach and current Tánaiste, Deputy Harris, requested the Attorney General to review the claims being made, including the allegations around the failure to provide leaving service options. The Attorney General advised that there is no basis on which the State could be obliged to compensate the members concerned or otherwise intervene.

I appreciate that the members of WCPAG feel an injustice has been done to them. Unfortunately, it is not something the State was party to or can now resolve. As I have communicated to the group and Deputy Cullinane, nothing has changed from my Department’s perspective. There is no basis for me to intervene, considering that the Attorney General has reviewed this issue comprehensively. In those circumstances, I do not feel a meeting is warranted. I hope this clarifies the matter for both Deputies.

It is not a case of whether the workers were the victims of an injustice; in my view, they were. As I said earlier, at the time those workers should have been given three options: the preserved benefits option, a transfer value or a refund. They were only given one option, which was the refund. The quarrel seems to relate to the fact that the Minister and the Department are of the view that this was a matter for the company and the trustees of the pension fund as opposed to the State and, therefore, the State does not have a liability. However, the Minister confirmed in his response that the Hogan case "related to the failure of the State to adequately transpose into Irish law the relevant provisions of the European Union’s insolvency directive". He went on to say:

... a mediated settlement was reached between the parties to that legal action. The mediated settlement applied to all persons who were members of the Waterford Crystal staff and factory pension schemes on the date of wind-up of the schemes.

That is true. The problem, however, is that these workers were not given the option to be members of that scheme. The only option they had, as part of their redundancy, was a refund. That is an injustice. It is wrong that the Minister will not meet those workers because they want to better understand the advice of the Attorney General and determine whether he had all the information when he made his judgment. It is incumbent upon the Minister to meet the group and talk to it about the advice he received from the Attorney General.

The Minister stated in his response: "The question regarding the provision of leaving service options is one for the employer and the trustees, rather than the State." The first part of the sentence is true. At the time these workers were made redundant, it was incumbent on the employer and the trustees to provide full information. The State, however, has a role in vindicating rights and ensuring compliance with not just the letter but the spirit of the law. It must ensure, in instances where there is a difference in power, such as a large multinational company making workers in Waterford redundant, that it is on the side of the workers and that there is fair play. Fairness and justice were not applied here. That happened on the State’s watch and that of Fianna Fáil and Fine Gael.

The Minister and the Government have legal advice that says they can just sit on their hands and let this injustice continue. This comes down to a political decision. It comes down to a choice of values and a matter of justice. The Minister has a political decision to either sit on his hands or meet these workers halfway and make a reasonable attempt to resolve this issue. Birthdays come around every year and time is not on the side of these former Waterford Crystal workers.

In the last line of the Minister’s response, he state:

I do not [believe] a meeting is warranted. I [trust] this clarifies the matter for [the Deputy]."

It is crystal clear, in the last line of his response outlining that a meeting is not warranted, that he is refusing to meet with this group of workers who have suffered an injustice. At the very least, sit down with them and hear the impact of their stories. Let us work to get a resolution for these men.

I thank both Deputies. I will again clarify the position. The former employees took refunds of their contributions. They have no pension entitlements. Therefore, they had no entitlement under the mediated settlement. The Pensions Authority has also advised that there has been no breach of the Pensions Act in this case. Some took legal action against the parties. That action was settled. It did not involve the State in any way.

The Attorney General has comprehensively reviewed all of the information that was provided to him in September 2024 and his advice is that nothing further can be done in the case. In other cases, the Deputies will have found instances where I feel there can be a solution but, on this occasion, a meeting would be unfair because it may create an expectation that I cannot meet. The Attorney General’s advice is very clear. Nothing further can be done in this case, as of now.

Is féidir teacht ar Cheisteanna Scríofa ar www.oireachtas.ie.
Written Answers are published on the Oireachtas website.
Cuireadh an Dáil ar athló ar 8.50 p.m. go dtí 8.47 a.m., Déardaoin, an 19 Márta 2026.
The Dáil adjourned at 8.50 p.m. until 8.47 a.m. on Thursday, 19 March 2026.
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