Dáil Éireann Debate, Tuesday - 13 May 2014
323. Deputy Stephen S. Donnelly asked the Minister for Jobs, Enterprise and Innovation if any telephone calls in or out of his Department are being or ever have been recorded, and if so, whether he will provide details of the systems used to record and store such calls, the cost to his Department; and if he will make a statement on the matter. [21237/14]
Amharc ar fhreagraMy Department's phone systems do not currently provide for recording of calls into or out of the Department. Between 2007 and September 2012 calls coming into the call centre of the National Employment Rights Authority in Carlow were routinely recorded, but the recording was deleted automatically if the operator did not choose to save the call before the call ended. Staff members in the call centre could choose to save a call in cases where it was felt necessary. In line with good practice, callers to the NERA call centre were presented with a recorded message informing them that calls could be recorded. The system did not provide for any long term storage of calls. The system was discontinued in 2012 following a system upgrade as it was no longer felt to be necessary. The cost of the system amounted to €21,775 plus VAT.
