The Social Welfare Appeals Office is an Office of the Department of Social Protection which is responsible for determining appeals against decisions in relation to social welfare entitlements. Appeals Officers are independent in their decision making functions.
The Social Welfare Appeals Office has advised me that they have been in touch with the Deputy's office in relation to this case. The time period within which an appeal may be made is up to 21 days from the date of the notification of the decision. The decision on Ms Roche's claim issued from the Department of Social Protection on the 11th of January 2024. Your correspondence was received on the 9th of April 2024 and is regrettably outside the time allowed to appeal the decision on the claim. Accordingly, this appeal has not been accepted by the Appeals Office.
If there are good reasons that explain why the appeal was late, then Ms. Roche may provide the Social Welfare Appeals Office with these reasons for consideration. There is no right to an appeal after the 21 days has expired and any appeal allowed after that time is at the discretion of the Chief Appeals Officer. Ms. Roche should provide this information as soon as possible by email to swappeals@welfare.ie or, in writing to :
Registration Section
Social Welfare Appeals Office
D’Olier House
D’Olier Street
Dublin 2
D02 XY31
It is also open to Ms. Roche to request a review of the decision on the claim from the Department at any stage.
I trust this clarifies the matter for the Deputy.