Pauline Tully
Ceist:1015. Deputy Pauline Tully asked the Minister for Social Protection the number of WTE staff, by grade and gender, working in the national Intreo contact centre. [35676/24]
Amharc ar fhreagraMonday, 9 September 2024
Ceisteanna (1015)
Freagraí scríofa
The National Intreo Contact Centre (NICC) provides a single point of phone contact for customers who are making enquiries to Intreo Centres in relation to services and payments for people of working age. It also operates the National Community Welfare Service (NCWS) phoneline and the MyWelfare Support Helpline. Staff of the NICC are located at various locations across the country.
Please find below an outline of staffing within the NICC as requested.
|
Grade |
Male WTE |
Female WTE |
Total WTE |
|
AP |
1 |
1 |
|
|
HEO |
2 |
5.9 |
7.9 |
|
EO |
2 |
10.6 |
12.6 |
|
CO |
12.3 |
36.5 |
48.8 |
|
TCO |
10 |
9 |
19 |
|
Total |
26.3 |
63 |
89.3 |
I trust this clarifies matters for the Deputy.