Dáil Éireann Debate, Monday - 9 September 2024
798. Deputy Michael McGrath asked the Minister for Housing, Local Government and Heritage the steps open to a landlord or tenant if they are not satisfied with the manner in which the RTB has handled an issue and they believe established processes are not being followed; to whom they may make a complaint about the RTB; and if he will make a statement on the matter. [34325/24]
Amharc ar fhreagraThe Residential Tenancies Board, (RTB), was established as a quasi-judicial independent statutory body under the Residential Tenancies Acts 2004-2024 to regulate the rental sector; provide information to tenants and landlords; maintain a national register of tenancies; resolve disputes between tenants and landlords; and conduct research and provide information to inform policy.
Complaints directly relating to the quality of the service provided by the RTB should be made in writing (email or letter) to the Quality Customer Service Officer (QCSO). The QCSO can be contacted by email at customer.service@rtb.ie or by letter addressed to the Quality Customer Service Officer, Residential Tenancies Board, PO Box 47, Clonakilty, County Cork.
Full details of the RTB’s complaints procedure is outlined in their Customer Charter and is available to download from their website at:
www.rtb.ie/about-rtb/governance/customer-charter
Complaints concerning operational matters of the RTB should be forwarded to the Director of the RTB, Ms Rosemary Steen or if the complaint involves the Director, it should be forwarded to the Chairperson of the Board of Directors, Mr. Thomas Dunne. Complaints to the Director or Chairperson of the RTB can be directed to:
Ms Rosemary Steen / Mr. Thomas Dunne,
Residential Tenancies Board,
PO Box 47,
Clonakilty,
Co. Cork.
