Dáil Éireann Debate, Tuesday - 8 October 2024
481. Deputy Holly Cairns asked the Minister for Children, Equality, Disability, Integration and Youth whether his attention has been drawn to difficulties experienced by survivors of mother and baby homes in accessing the redress scheme due to the digital format of the application; and the avenues open to those who cannot access the application online or for those with a limited digital literacy. [40240/24]
Amharc ar fhreagraI can reassure the Deputy that applicants to the Mother and Baby Institutions Payment Scheme do not solely need to use the digital application system which is used by the majority of applicants. It is also possible to apply on a paper application form. This is available in libraries and citizen information centres nationwide or can be posted by the Payment Scheme office if requested. Potential applicants just need to call the helpline - see below - to request the form and helpline staff will also help with any questions about how to fill in the form. So too will staff in the Citizen Information Centres. My department has also engaged with other support organisations such as the National Advocacy Service and Vision Ireland so that they can also assist applicants where they can.
All information on the Scheme, and how to apply, can be found at the dedicated Payment Scheme website - gov.ie/paymentscheme. Resources include an information booklet, questions and answers, and short 'how to' videos on the application process. A Helpline is also available at +353 1 522 9992. The application process is very straightforward and applicants will be supported throughout the process with information and advice if they need it. Overall, we have received positive feedback that applicants are finding the application process straightforward and the information line helpful.
