Dáil Éireann Debate, Thursday - 20 March 2025
214. Deputy Michael Cahill asked the Minister for the Environment, Climate and Communications if he will review an application for SEAI insulation in respect of an applicant (details supplied) in County Kerry; and if he will make a statement on the matter. [13150/25]
Amharc ar fhreagraThe Sustainable Energy Authority of Ireland (SEAI) operates the Warmer Homes Scheme on behalf of my Department. Individual applications to the Warmer Homes Scheme are an operational matter for the SEAI and, as Minister, I have no role in such matters. The SEAI has established a dedicated email address for queries from Oireachtas members so that such queries can be addressed promptly. The email address is oireachtas@seai.ie. Applicants can also contact the SEAI at any time to get further information on the status of their application either by email to warmerhomes@seai.ie or by telephone to 01 808 2005.
The SEAI operate under a Customer Charter, with a complaints and appeals procedure. If, after following this procedure, the homeowner is not satisfied with the outcome they can ask the Office of the Ombudsman for an independent review of the complaint. Further details are available here: www.seai.ie/customer-charter/
