Dáil Éireann Debate, Thursday - 10 April 2025
153. Deputy James Geoghegan asked the Minister for Transport if he will detail how many physical letters the Minister’s offices and the customer service team in the Department received from the public in 2024; whether those letters are digitised; and if he will make a statement on the matter. [18463/25]
Amharc ar fhreagra154. Deputy James Geoghegan asked the Minister for Transport if he will detail how many emails the Minister’s offices and the customer service mailbox the Department received from the public in 2024; and if he will make a statement on the matter. [18480/25]
Amharc ar fhreagraI propose to take Questions Nos. 153 and 154 together.
My Department administers a diverse and complex brief, including the oversight of agencies such as the National Transport Authority and Transport Infrastructure Ireland. This includes policy development and funding of public transport, roads, aviation, maritime transport as well as promoting sustainable mobility.
My Department has a central role in implementing major infrastructure commitments outlined in the Programme for Government including projects such as Metrolink, BusConnects, Connecting Ireland and the funding of our national road network. It also has responsibility for the Irish Coast Guard which coordinates maritime search & rescue operations along our coastline. As such, a significant number of emails and letters were received by my Department from the public in 2024.
My private office scans physical letters into PDF format and uses a customer query management platform called eCorrespondence which lists case numbers for each representation made to my private office ensuring relevant exchanges are coordinated to address each query effectively, the number of which are listed in the table below.
|
Mailbox |
eCorrespondence 2024 |
Emails 2024 |
Letters 2024 |
|
Minister@transport.gov.ie |
5,421 |
*See note |
*See note |
|
MinisterofState@transport.gov.ie |
2,604 |
*See note |
*See note |
|
Info@transport.gov.ie |
N/A |
4,525 |
0 |
*The mailboxes of my private office received a significant volume of emails in 2024 which includes internal correspondence and does not reflect customer queries/representations accurately. The eCorrespondence data better reflects the number of representations from customers which includes a wide exchange of correspondence per query.
