Dáil Éireann Debate, Tuesday - 24 June 2025
305. Deputy Paul Donnelly asked the Minister for Finance whether the Revenue Commissioners plan to have a webchat system on their website for members of the public to inquire about PAYE and other issues. [33975/25]
Amharc ar fhreagraRevenue currently operates automated chatbot technology on the Revenue Online Services Technical Helpdesk to assist taxpayers to resolve common technical issues. In Quarter 3 of 2025, Revenue will also launch on its website an AI assisted chatbot to allow taxpayers query its Tax and Duty Manuals for guidance on issues.
Revenue has informed me that it has previously piloted webchat on several services, including the Employer Helpline and the Local Property Tax helpline. However, I am advised that Revenue has no immediate plans to launch a webchat or chatbot service for its PAYE service.
Revenue has confirmed to me that it will keep abreast of developments in the webchat, chatbot and Artificial Intelligence (AI) technologies domains. As these technologies evolve and cognisant of the recently launched ‘Guidelines for the Responsible use of AI in the Public Sector’, Revenue has advised me that it may offer a webchat service to a broader range of channels in the future.
