Dáil Éireann Debate, Tuesday - 8 July 2025
140. Deputy Paul Lawless asked the Minister for Further and Higher Education, Research, Innovation and Science if his Department has looked at streamlining and simplifying the SUSI application process; and if he will make a statement on the matter. [37584/25]
Amharc ar fhreagraAs of 29 June 2025, SUSI has received over 68,900 applications for student grant funding in academic year 25/26.
Applications can be made online through a dedicated student portal which provides students with a convenient way to submit an application as well as enabling them to view correspondence, track the progress of their application and where applicable, view the status of their grant payments. Supporting information is provided throughout the application form, an application form guide is available on SUSI’s website and SUSI’s Support Desk is available by phone, email and social media to answer any questions. SUSI’s Access Officer Team is also available to provide additional support to applicants throughout the application process.
SUSI conducts ongoing customer satisfaction surveys to help us better understand our customer needs. Since opening for applications in March, the application form has received an applicant satisfaction rating of over 90% each month to date.
The mean time for the initial assessment of an application in academic year 2025/26 is approximately two weeks with the time being approximately two weeks for the assessment of returned documentation.
For many applicants, approximately 70%, supporting documentation is not required. Data sharing agreements with government bodies such as the Department of Social Protection, Revenue Commissioners and CAO have helped to reduce the need for supporting documentation.
