Dáil Éireann Debate, Wednesday - 1 October 2025
21. Deputy Eoghan Kenny asked the Minister for Transport the reason the National Transport Authority refused to send a representative to address the Carrigaline Municipal District to discuss ongoing bus problems across the city following an invitation from said council; and if he will make a statement on the matter. [52163/25]
Amharc ar fhreagraAs Minister for Transport, I have responsibility for policy and overall funding in relation to public transport. However, I am not involved in the day-to-day operations of public transport. The National Transport Authority (NTA) has statutory responsibility for securing the provision of public passenger transport services nationally and for the scheduling and timetabling of these services in conjunction with the relevant transport operators.
The NTA will acknowledge all customer complaints received, and they aim to issue a full response in a timely manner. The NTA also use independent market research providers to audit and offer suggested improvements to their services. As such, the NTA remain the body best placed to assist with any queries or concerns in relation to public transport services.
In the event that a complaint submitted to the NTA has not been responded to/resolved, the matter can ultimately be escalated to the Office of the Ombudsman.
In light of the NTA’s responsibility in this area, I have forwarded the Deputy's question to the NTA for direct reply. Please advise my private office if you do not receive a response within ten working days.
