Trading online is an important route for retail businesses to grow and improve. Developing digital capability with a strong online presence will assist retailers to become sustainable, increase their customer base and reduce their costs.
In 2024 a package of targeted supports for businesses, including retailers, to digitalise was developed and introduced by my Department.
One of the key initiatives is the Grow Digital Voucher, introduced by the LEOs and expanded in September 2024. The Grow Digital Voucher provides up to €5,000 in funding to small businesses with up to 50 employees, enabling them to adopt digital technologies. Eligible expenditure under the voucher includes a broad range of digital tools and services, such as e-commerce and e-invoicing software, cybersecurity solutions, analytics platforms, and AI systems. Website development subscriptions are also covered, supporting businesses in enhancing their online presence.
To access the Grow Digital Voucher, businesses must first participate in the Digital for Business consultancy scheme, also offered through the LEOs. This free consultancy service connects businesses with expert digital consultants who help assess existing digital systems, identify gaps, and develop tailored plans for adopting new or enhanced digital solutions. This preparatory step ensures that businesses are well-positioned to make effective use of the funding available through the Grow Digital voucher. The Department’s Grow Digital Portal is a key initiative showcasing digital success stories on how different (non-tech) businesses have embraced digital solutions to boost their operations.
There are currently a broad range of supports for the retail sector, including training programmes and funding, to help retailers adapt to new challenges and opportunities in retail that can be found on the National Enterprise Hub.