Dáil Éireann Debate, Thursday - 6 November 2025
274. Deputy Erin McGreehan asked the Minister for Social Protection if specific guidance and training will be issued to Intreo offices on the circumstances of women in IPAS who may require urgent supports due to domestic and sexual violence, including safeguards to ensure perpetrators cannot control access to welfare payments. [60681/25]
Amharc ar fhreagraStaff in customer facing roles, including Intreo Office and Community Welfare Service teams, receive comprehensive training and guidance in customer service. In addition my Department has a dedicated Safeguarding Unit which acts on reports of alleged abuse of all social welfare recipients aged 18 and over. The Safeguarding Unit is promoted within my Department to ensure that all staff are aware of the advice and support that is available to them.
The Safeguarding Unit follows up on all reports of abuse received from staff across my Department, including Intreos, and they liaise with the relevant agencies and scheme areas as appropriate to ensure proper and timely assistance is given to the customer.
My officials are very conscious that financial support is extremely important in such circumstances. The Safeguarding Unit also plays an advisory role in relation to the safeguarding of customers' payments.
I trust this clarifies matters for the Deputy.
