Regulation of retail energy markets is solely a matter for the Commission for Regulation of Utilities (CRU) since the enactment of the Electricity Regulation Act 1999 and subsequent legislation. However, officials from my Department correspond with the CRU on an ongoing basis to track developments in retail and wholesale energy markets, including arrears levels, among other indicators.
The CRU releases market monitoring data monthly to my Department, including items such as estimated annual bills for households and the number of households in payment arrears on their electricity and gas bills. The most recent of these releases includes the most up-to-date estimated annual bills and the latest available data on the number of customers in arrears which is attached. As arrears data operates with a two-month time lag due to the way suppliers report these figures to the CRU, the latest arrears data is for October 2025.
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Domestic/Commercial Electricity and Gas Customers Arrears, Disconnections (Month)
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Domestic Electricity Arrears >90 days
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Domestic Gas Arrears >90 days
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Domestic Electricity Number of Arrears
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Domestic Gas Number of Arrears
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Domestic Electricity Number of Disconnections
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Domestic Gas Number of Disconnections
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January 2025
|
154,281
|
134,106
|
237,053
|
163,537
|
6
|
3
|
|
February 2025
|
155,597
|
134,048
|
258,338
|
171,330
|
120
|
128
|
|
March 2025
|
162,393
|
134,749
|
286,553
|
175,514
|
253
|
210
|
|
April 2025
|
167,770
|
135,677
|
300,653
|
175,347
|
145
|
136
|
|
May 2025
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176,449
|
138,965
|
301,379
|
174,891
|
145
|
176
|
|
June 2025
|
182,696
|
146,327
|
298,336
|
183,520
|
256
|
130
|
|
July 2025
|
186,874
|
150,362
|
305,300
|
186,225
|
457
|
146
|
|
August 2025
|
188,616
|
154,542
|
307,862
|
186,594
|
263
|
84
|
|
September 2025
|
187,307
|
153,658
|
297,313
|
179,576
|
373
|
108
|
|
October 2025
|
186,054
|
152,430
|
300,515
|
176,723
|
311
|
64
|
|
November 2025
|
n/a
|
n/a
|
n/a
|
n/a
|
n/a
|
n/a
|
|
December 2025
|
n/a
|
n/a
|
n/a
|
n/a
|
n/a
|
n/a
|