The Passport Service is successfully meeting demand for passports this year and virtually all passports are being issued on or, in many cases, well before their target issue by date.
The Passport Service receives requests for applications to be expedited through a number of channels, including PQs, reps, the Oireachtas line, and the Customer Service Hub. The specific data requested by the Deputy is not available as such requests through multiple channels are not tracked by the Passport Service.
The Passport Service operates a general policy whereby applications can be expedited in cases of genuine emergency, such as a need for urgent medical treatment overseas or the death of a family member abroad. Such applications are expedited through the Travel Emergency service.
With regard to the Deputy’s query about the resourcing of the Oireachtas Telephone Service, there are currently four officers assigned to the Oireachtas line. It should be noted that cases raised on this line cannot be expedited unless they meet the Travel Emergency criteria.
The Passport Service takes every opportunity to remind citizens to check their passport validity. Each year the Passport Service proactively plans for the demand forecasted for the year ahead. Part of this planning involves an extensive public communications campaign to encourage citizens to apply, through Passport Online, in plenty of time for their passport prior to travel.
This year's campaign focused on driving awareness amongst citizens, particularly parents of newborns and young children, that Passport Online was the fastest, easiest and most cost effective way to apply for their passport. In recent years, the successful campaign in December and January has been highly effective in motivating citizens to apply in the early part of the year, well ahead of the busy summer travel season.
Comprehensive information on how to apply for a passport or Foreign Birth Registration is available on my Department’s website, which is updated regularly. Turnaround times for processing different types of application is also available on the department’s website - [www.ireland.ie/passports].
The Passport Service continually works to enhance the service and provide efficiencies for customers. A number of improvements were made to the passport online platform over the past three years, including a bespoke list of the supporting documents required for first-time applicants. When using Passport Online, the information provided by first time applicants is used to generate a custom coversheet that will provide the applicant with a bespoke list, in plain English, of the documents that they must submit as part of their application.
Applicants with specific queries can contact the Passport Service Customer Service Hub for guidance and support at +353 1 671 1633, or via the webchat service: www.ireland.ie/contactpassportservice/
I ask the Deputy to encourage their constituents to apply online for their passports and well ahead of their travel dates. Passport Online offers 100% of Irish citizens worldwide the ability to apply online for their passport 24 hours a day, 7 days a week.