Dáil Éireann Debate, Thursday - 26 February 2026
161. Deputy Grace Boland asked the Minister for Transport the measures in place to ensure that passengers receive clear, accurate and up-to-date information in real time across all public transport services, in particular, during service disruptions; how consistency of information is ensured across operators and the National Transport Authority; the standards that apply to customer communications; and if he will make a statement on the matter. [14234/26]
Amharc ar fhreagraAs Minister for Transport, I have responsibility for policy and overall funding in relation to public transport; however, I am not involved in the day-to-day operations of public transport. The National Transport Authority (NTA) has statutory responsibility for securing the provision of public passenger transport services nationally and for the scheduling and timetabling of these services in conjunction with the relevant transport operators.
The performance of all public transport operators is closely monitored by the NTA as part of the contractual arrangements in place between it and the operators. The NTA's contracts with public transport operators have been strengthened in recent years, to incentivise operators to operate more reliable and punctual services, and they are also investing in a new vehicle location system for the fleet which will improve the reliability of the real time passenger information system.
In light of the NTA's responsibility in this area, I have forwarded the Deputy's question to the NTA for direct reply. Please advise my private office if you do not receive a response within ten working days.
