I can assure the Deputy that there are robust verification measures in place for applications for the registration and renewal of immigration residence permissions.
Each applicant for an immigration permission is required to supply a comprehensive list of documentation. All documents submitted are checked and validated by officials in my Department for each application.
If there are concerns regarding an application, officials may directly contact employers, education providers, medical insurance providers, or any other relevant providers to verify the validity of a document provided, and may also arrange for an in-person renewal to assess original copies of documents before completing the application in the case of an online renewal.
If Immigration Service Delivery (ISD) of my Department become aware that someone has presented fraudulent documentation relating to their registration or online renewal, then ISD will investigate each individual case accordingly. In such instances, their registration will be refused and details will be provided to An Garda Síochána.
In relation to International students from outside the EU/EEA, they are granted a student residence permission where they have enrolled on, and commenced a course listed on the Interim List of Eligible Programmes (ILEP), or eligible programmes offered by providers with authorisation to use the new TrustEd Education mark awarded by the Quality and Qualifications Ireland (QQI).
The ILEP requirements stipulate that an education providers' policies and procedures for refunds must include provisions for refund arrangements for students. These provisions must specify the maximum time from receipt of a refund request to the issue of a refund.
In the case of a visa refusal or refusal of entry into Ireland, the fees, less any pre-indicated handling charge, must be returned to the student within 20 working days of the request being communicated to the provider. The policy must also set out any circumstances under which the student is not eligible for a refund and the name and contact details for the person(s) responsible for operating the refunds system. Any portion of fees/administrative charges retained by the provider must be advised to the student prior to purchase and must be fair and proportionate. The basis for any such deductions must be advised to the student prior to purchase.
When a student is enrolling with an education provider, they should check the refund policy before paying any fees. Complaints against an education provider should be handled in line with their grievance and complaints policy in the first instance.
My Department monitors compliance and any education provider may be subject to unannounced inspections, on-line monitoring, or random spot checks to ensure its compliance with ILEP criteria.
My Department will investigate when there is evidence that a provider is not acting in line with their published and agreed to policies. Any complaint can be made directly to the ILEP Unit in my Department at internationaleducationproviders@justice.ie
To retain a listing on the ILEP, providers are required to keep within the criteria laid down in the www.irishimmigration.ie/wp-content/uploads/2025/04/EL-Prog-Criteria-21-March-2025.pdfAny education provider who does not adhere to ILEP criteria, or whose programme(s) no longer meet the criteria, may be removed from the ILEP.
ILEP is currently being superseded by TrustEd Ireland, the international education mark launched in September 2024 by QQI and the Department of Further and Higher Education, Research, Innovation and Science. TrustEd Ireland is a new statutory quality mark and part of a suite of legislative measures designed to further protect international learners.
Once the ILEP is discontinued, only education providers which are granted authorisation to use the TrustEd Ireland mark provided by QQI will be eligible to recruit non-EU/EEA students to English language programmes, foundation programmes and higher education programmes leading to awards within the National Framework of Qualifications (NFQ).
The data requested by the Deputy in relation to the number of complaints received is not readily available. To source this information would require the examination of each individual compliant received over the last five years. Such an examination would require a disproportionate amount of time to compile and would deflect resources from investigating complaints, delivering first-time registration appointments and processing applications for immigration permission renewals.
My Department does not comment on the number of investigations currently underway, however, I can inform the Deputy that a total of 23 English Language schools have been removed from the ILEP since 2018.
Schools have been removed from the ILEP due to a school's closure, schools not offering ILEP accredited programmes, schools providing false or misleading information, and schools found to be in breach of other ILEP requirements.