I propose to take Questions Nos. 497 and 498 together.
Reasons for claim closure by scheme and calendar year for the period 2016-2025 are shown in the below tables. Note that claim closure reasons recorded may be self reported, and include cases where no reason is given. There may be more than one reason for a claim closure but only a single reason is recorded.
Aggregate closure reasons concerning failure to satisfy the qualifying conditions and voluntary closure of the claim are not available. 'Other' includes for example claims closed due the customer to signing or not picking up their payment, or scheme benefit exhausted. Details in respect of the schemes to which people moved under 'transfer to another social welfare payment' are not recorded.
Finally, care should be taken when interpreting the figures as recording behaviour may have changed over the years; for example the system administering jobseeker claims was changed in 2025.
Jobseeker's Pay Related Benefit
|
-
|
Transfer to another social welfare scheme
|
Entry into employment
|
Customer abroad
|
Customer deceased
|
Other
|
Total
|
|
2025
|
2,157
|
23,797
|
1,232
|
16
|
7,500
|
34,702
|
Jobseeker's Benefit (excluding Jobseeker's Benefit for the Self Employed)
|
-
|
Transfer to another social welfare scheme
|
Entry into employment
|
Customer abroad
|
Customer deceased
|
Other
|
Total
|
|
2016
|
9,067
|
69,112
|
1,552
|
34
|
45,627
|
125,392
|
|
2017
|
8,429
|
69,602
|
1,374
|
25
|
42,017
|
121,447
|
|
2018
|
8,153
|
70,889
|
1,371
|
20
|
40,507
|
120,940
|
|
2019
|
8,325
|
77,503
|
1,360
|
25
|
37,653
|
124,866
|
|
2020
|
13,447
|
69,509
|
979
|
22
|
44,926
|
128,883
|
|
2021
|
8,906
|
54,368
|
1,031
|
33
|
31,567
|
95,905
|
|
2022
|
13,076
|
65,431
|
2,707
|
54
|
44,376
|
125,644
|
|
2023
|
9,724
|
62,413
|
2,513
|
34
|
41,507
|
116,191
|
|
2024
|
9,344
|
73,554
|
2,675
|
37
|
44,724
|
130,334
|
|
2025
|
8,633
|
72,849
|
1,791
|
26
|
39,601
|
122,900
|
Jobseeker's Allowance
|
-
|
Transfer to another social welfare scheme
|
Entry into employment
|
Customer abroad
|
Customer deceased
|
Other
|
Total
|
|
2016
|
49,087
|
78,180
|
6,404
|
358
|
59,515
|
193,544
|
|
2017
|
43,526
|
72,018
|
5,089
|
310
|
52,909
|
173,852
|
|
2018
|
38,261
|
62,896
|
4,009
|
324
|
47,112
|
152,602
|
|
2019
|
33,212
|
54,419
|
3,109
|
258
|
39,441
|
130,439
|
|
2020
|
27,395
|
42,606
|
2,096
|
295
|
23,957
|
96,349
|
|
2021
|
18,899
|
46,957
|
2,358
|
297
|
19,459
|
87,970
|
|
2022
|
24,502
|
46,945
|
4,989
|
291
|
29,559
|
106,286
|
|
2023
|
24,040
|
42,872
|
6,763
|
233
|
34,369
|
108,277
|
|
2024
|
23,999
|
43,564
|
5,681
|
221
|
33,503
|
106,968
|
|
2025
|
19,408
|
45,262
|
4,320
|
209
|
32,923
|
102,122
|