Telephone

Telephone facility

Telephone facilities are provided, with a primary published extension number with two lines and a secondary ex-directory extension line. Both of these numbers can be dialled directly from outside Leinster House or from any other internal extension. Members are advised to publish only one extension number.

Where a Member's administrative assistant or parliamentary assistant is based at Leinster House, a separate phone extension is also provided.

Voicemail

Voicemail is automatically provided. Members are advised to record a greeting on their voice mailbox as soon as possible. The voicemail system can be programmed to allow Members to receive an email notification each time a voicemail is left, which can include call details and the voice message itself as a voice clip.

External forwarding of inbound telephone calls

Members’ primary public extension lines can be programmed in order to provide an external forwarding facility. Members requiring this service should send a written request specifying the extension number to be forwarded, and the external destination number, including the area code, to Telecoms section, ICT unit, Leinster House or e-mail their request .

When the service has been configured on the phone system, the Member will be contacted to explain how the service is activated. In order to facilitate this contact, Members are requested to include their mobile phone number in the request.

Speed dialling

Speed dialling can be programmed with multiple speed dial numbers.

Extension numbers

Extensions in Leinster House commencing with the digits 3 or 4, from 3000 to 4999, are accessible by dialling

(01) 618

before the extension number, e.g. (01) 6183000

Extensions commencing with the digit 2 are accessible by dialling

(01) 700

before the extension number, e.g. (01) 7002000

Support, cost and monitoring of the phone system

Detailed instructions on the use of the internal telephone system, voicemail, conference calls and call forwarding are available in the internal telephone directory and on the intranet.

The cost of all telephone calls made by Members from extensions in Members’ offices in the Leinster House complex is met by the Houses of the Oireachtas Service. Reverse charge calls may not be accepted.

The Committee on Procedure has a monitoring role regarding expenditure on Members’ telephone facilities.